Simon Guest: Orchestrating Digital Health Ecosystems

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Simon Guest, CCO at The CareVoice, who has been instrumental in pioneering a differentiated approach to growth in the healthcare sector. Under his guidance, The CareVoice will focus on creating multifaceted platforms that benefit from the network effect, where each new user or partner amplifies the cumulative value and utility of the ecosystem.

Join us as we dive into the intricacies of orchestrating growth ecosystems for market differentiation, the power of behavioural science in healthcare, and the innovative strategies that have positioned The CareVoice as a leader in personalized health engagement. Simon's insights promise to be invaluable for anyone looking to understand the future of healthcare and the role of digital ecosystems in driving sustainable value creation.

KEY TAKEAWAYS

I’ve spent more than 20 years working in life & health insurance in various roles & countries. On one hand you become a bit frustrated that some of the problems are still the same, but the advancement of technology & the macroclimate of the focus on health & wellness brings opportunities to bear for life & health insurers. They need to look fundamentally at changing their proposition into digital health and wellness not only for brand & marketing purposes but to change the relationship with their clients & have an impact on their results.
What’s important, in our experience is that you find someone that has an open ecosystem approach, that has the best services that you can find inn the market & will constantly evolve that. We think that we’re playing that role between build & buy but in the end the end consumer gets the best & most critical experience.

BEST MOMENTS

‘Life & health insurance companies have to move to a situation where they are offing end-to-end prevention & digital health cure services in one orchestrated way & then provide the insurance behind that if their client needs it.’

‘There are not that many products where you ask people to pay a lot of money for 20 years in the hope that they never use that product. Fundamentally we have to change the value proposition for customers in this industry.’

‘When it comes to health you can’t make any mistakes.'

ABOUT THE GUEST

Simon Guest is CCO at The CareVoice which provides Digital Health & Wellness Solutions for Insurers. Simon's journey in the insurance industry is marked by significant achievements & a deep understanding of Life and Health Insurance. His tenure at global giants like Generali & AXA has endowed him with unparalleled expertise in leading Global Protection & Health Business lines. This experience has not only honed his skills in driving strategy & commercial results but also provided him with a comprehensive view of insurance markets worldwide.

Between 2014-2022, Simon helmed Generali Engagement Solutions as its CEO, where he was instrumental in forging and leading a groundbreaking partnership with Discovery. This collaboration brought the Vitality shared value wellness proposition to seven European markets, showcasing Simon's ability to leverage innovation, partnerships, & ecosystems. His 'start-up' mentality has been key in delivering exceptional customer propositions, setting new benchmarks in the industry.

ABOUT THE HOST

Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers & accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.