On this episode, Sabine VdL interviews Sebastien Gaudin, co-founder and CEO of CareVoice, an embedded HealthTech InsurTech platform that has gown fast to become a leader in their category across Asia through their platform the CareVoiceOS open platform which delivers a modern insurance infrastructure solution to connect and manage multiple health services providers to shape bespoke health engagement journey for micro-customer segments.
Sebastien’s mission is to reinvent the healthcare and insurance spaces. Merging the two to deliver tailored experiences for users and payers. Sabine and Sebastien talk about the recent category paper they wrote ‘Embedded Health: The next growth frontier for insurance’, discussing why embedded health is such an important topic for the health and insurance markets today? What are the winning business models we have seen emerge in recent years? What are the top capabilities needed to build a digital health ecosystem?
KEY TAKEAWAYS
BEST MOMENTS
‘Working with insurers, we helped them to go beyond being a passive payer of claims and take a more proactive role, helping their customers navigate and find the right medical services at the right time.’
‘With a digital customer journey you can support the individual along the way with easy access to treatments and healthcare professionals.’
‘The opportunities that have opened up with this wealth of technologies that can impact people’s health. It’s true that digital natives are more suited to embrace this and most of the incumbents have been struggling because of their lack of digital capabilities.’
‘The past two years have seen a solid acceleration. It’s still difficult to see which model will win, we may have new models emerging, it’s likely there will be multiple winners within different sub-categories. The most important thing is that the needs from both consumers and all stakeholders are strong and the value creation by transforming insurance and improving health is limitless.’
ABOUT THE GUEST
Sebastien’s career has been dedicated to healthcare. He is the co-founder and CEO of CareVoice, a leading Asian Health InsurTech expanding globally and dedicated to making insurance more humane, with health at its core. With an academic background in pharmaceuticals and business, Sebastien worked in Corporate Development, Marketing, and as a business leader in multiple therapeutic and geographic markets in the pharma industry. Since his young age, he has been involved in creating and growing several new ventures. Sebastien is also the co-founder and non-executive Chairman of the Board of blüüm, a Chinese tech-driven insurtech MGA that was spun off from CareVoice after graduating from PingAn’s Accelerator program. Sebastien and CareVoice received multiple awards and recognitions, including the Top Insurtech Leader 2021 in the category “Digital Business Ecosystem Builders” by ACORD, a non-profit industry-owned organisation to enable the success of the global insurance industry.
Website: https://www.thecarevoice.com/
ABOUT THE HOST
Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, and commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers and accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.
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