Sri Ramaswamy: The Visionary Behind AI Decision Driven Claims Litigation

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Sri Ramaswamy, the founder and CEO of Charlee.ai, with a career spanning over 22 years in advanced analytics and artificial intelligence, Sri has emerged as a formidable leader in the insurance technology landscape.

But Sri's story goes beyond her professional accomplishments. As a thought leader and mentor in the InsurTech community, she is breaking barriers in our traditionally male-dominated industry, championing diversity, and inspiring the next generation of female entrepreneurs.

Join us as we delve into Sri's remarkable journey, exploring the challenges she faced, the triumphs she achieved, and her unwavering vision for the future of Charlee.ai, and the broader tech landscape.

KEY TAKEAWAYS

One of the constant things I heard from claims managers was their inability to access a lot of data points within the claim files because a lot of it was in unstructured formats, so making a financial decision wasn’t easy for them. I wanted to create a platform to not only collect exposures easily but also be able to convert them into a common denominator that could be measured, predicted and queried – long before ChatGPT.
Claims processes start with a very human experience because somebody has had a loss, and you’re dealing with them in the most sensitive and vulnerable position. When you think about how the process is carried out from receiving the claim until it’s resolved, there are a lot of nuances, such as being empathetic and empirical. That is key to understanding all the problems that can arise, data allows you to ask the right questions so you can get the details.
The vision of Charlee is also behind how to get to these exposures and the risk intelligence, and how this leads to avoiding attorneys getting and litigations so a better settlement can be agreed with the claimant. But, it doesn’t stop there, the real vision of Charlee is to be able to connect those data points with actuary, with underwriting, with product marketing, even with your agent. All these people are stakeholders in how exposures are calculated, priced and offered in your product.
One of the biggest things we’re seeing is a lack of proper documentation. How you arrive at a financial settlement is based on the facts of laws. If you don’t document your facts of laws or ask the right questions, you’re not going to get those facts of laws based on which you need to make objective decision points – which are very important for you to present in a court during litigation.

BEST MOMENTS

‘I owe my career in the technology space to data.’

‘Claims are the promise of the insurance contract. It’s here you get to know how the exposures you priced at the beginning are performing at the end.’

‘Some exposures that are beyond your control, like the weather and climate, but the exposures and severity behind that are huge.’

‘Attorneys being brought into the process are third parties that nobody benefits from.’

ABOUT THE GUEST

Sri Ramaswamy: Over 22+ years of experience in advanced analytics and artificial intelligence.

Founder and CEO of Charlee.ai, the insurance industry's first NLP-based predictive analytics solution. What makes Charlee unique is our patented, proprietary and pre-trained claim language model. It adds the context to the predictions, provides deep insights-based alerts, reserving patterns, prior trends based prioritised claim lists for enhanced claim workflows.

As a certified associate in risk management, I have a deep understanding of the challenges and opportunities in the P&C insurance sector, and I am passionate about leveraging unstructured data to drive financial outcomes and innovation.

I have architected and launched data analytic solutions for underwriting and claims, and patented Charlee.ai's AI, NLP, and ML-based technology that can extract and analyse all sources of data, including documents, files, third-party, and social. Charlee.ai helps insurers lower claim costs, manage reserves efficiently, and improve risk selection, through individual claim insights and aggregate claims analytics dashboard. I am a thought leader and speaker on operational use of unstructured data, and a mentor for the InsurTech community. I also enjoy learning about astronomy, hiking, and yoga.

ABOUT THE HOST

Sabine is a corporate strategist turned entrepreneur. She is the CEO and Venture Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world, working with over 30 corporate insurers and accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.