What options do counsellors who are experiencing anxiety and stress have? Employment lawyer Chantel Goldsmith joins 900 CHML to discuss the ongoing crisis counsellors are facing at Kids Help Phone.

Points of Discussion:

• What do you do when a counsellor needs counselling?
• Are counsellors being pressured to help as many clients as possible quickly?
• How do you gauge how much time should be spent with someone in crisis?
• Does management have access to these calls to determine if they're effective or not?
• Is this an ongoing issue or has the pandemic increased demand for these calls
• What recourse do counsellors have if they're feeling overworked?
• Is a shortage of counsellors at the root of this problem?
• Can you use the same criteria to run a helpline as they do a call centre?
• Will this issue with Kids Help Phone get a lot of attention due to the pandemic?

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