What should administrators do and what’s best for the patient and the hospital when a terrible mistake takes place? In this episode of "Safeguarding Healthcare”, Dr. David Rankin hosts Dr. Helen Parsons, the District Director Medical Services for the Nepean Blue Mountains Local Health District, as they delve into a nightmare scenario – a wrong-site surgery. Learn about the protocols, patient safety, ethics and legal consequences that emerge after a patient suffers from this terrible mistake, and explore necessary immediate actions, the formation of review teams, and the importance of a no-blame culture in preventing recurrences.

Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.