Rohan Braddy is the CEO at Mambourin Enterprises, an organisation that provides employment, education and training services to people with disabilities. On this episode, Rohan talks about the NDIS and how it is driving a more client-centric platform of care.

Customers now hold the power in the healthcare space, which is why being customer-focused is so important. Rohan explains how Mambourin cultivated a customer-focused culture, along with some of the challenges they face as a not-for-profit entity in the healthcare space.

Rohan explains why innovation is crucial to stay ahead in an ever-changing environment. He also shares his philosophy of only working in areas that Mambourin is strong, and why that’s been a key factor in maintaining client trust and a healthy reputation.

 

Key takeaways:
Mambourin’s values include putting clients first, service excellence and making a difference.
Sometimes saying no to a customer is part of sustaining a high service level and meeting the NDIS standards.
Focus on hiring staff with attitude as the primary factor. If you hire for attitude, you can always train skills later.
Mambourin promotes flexitime, which ultimately leads to happy and passionate staff who go the extra mile.
Rohan sees a future in healthcare where clients are treated holistically and providers are completely connected with the aim of putting clients first.

 

Resources and links:
https://www.mambourin.org
https://www.linkedin.com/in/rohanbraddyleader/
https://www.abilityx.com.au

 

Connect with HealthTechX:
https://www.linkedin.com/in/yianni-serpanos/
https://www.instagram.com/my_healthtechx/
https://www.meetup.com/HealthTechX/

Rohan Braddy is the CEO at Mambourin Enterprises, an organisation that provides employment, education and training services to people with disabilities. On this episode, Rohan talks about the NDIS and how it is driving a more client-centric platform of care.
Customers now hold the power in the healthcare space, which is why being customer-focused is so important. Rohan explains how Mambourin cultivated a customer-focused culture, along with some of the challenges they face as a not-for-profit entity in the healthcare space.
Rohan explains why innovation is crucial to stay ahead in an ever-changing environment. He also shares his philosophy of only working in areas that Mambourin is strong, and why that&rsquo;s been a key factor in maintaining client trust and a healthy reputation.
&nbsp;
Key takeaways:
<ol>
<li>Mambourin&rsquo;s values include putting clients first, service excellence and making a difference.</li>
<li>Sometimes saying no to a customer is part of sustaining a high service level and meeting the NDIS standards.</li>
<li>Focus on hiring staff with attitude as the primary factor. If you hire for attitude, you can always train skills later.</li>
<li>Mambourin promotes flexitime, which ultimately leads to happy and passionate staff who go the extra mile.</li>
<li>Rohan sees a future in healthcare where clients are treated holistically and providers are completely connected with the aim of putting clients first.</li>
</ol>
&nbsp;
Resources and links:
<ul>
<li><a href="https://www.mambourin.org">https://www.mambourin.org</a></li>
<li><a href="https://www.linkedin.com/in/rohanbraddyleader/">https://www.linkedin.com/in/rohanbraddyleader/</a></li>
<li><a href="https://www.abilityx.com.au">https://www.abilityx.com.au</a></li>
</ul>
&nbsp;
Connect with HealthTechX:
<ul>
<li><a href="https://www.linkedin.com/in/yianni-serpanos/">https://www.linkedin.com/in/yianni-serpanos/</a></li>
<li><a href="https://www.instagram.com/my_healthtechx/">https://www.instagram.com/my_healthtechx/</a></li>
<li><a href="https://www.meetup.com/HealthTechX/">https://www.meetup.com/HealthTechX/</a></li>
</ul>

Wavelength Creative

Reimagining Healthcare is a podcast about digital health innovation in the healthcare industry. On the show, we're talking HealthTech and Healthcare with innovators and how they’re building a world of seamless digital healthcare experiences with positive impact on people’s lives.

We cover all areas of digital mental health, digital physical therapy, digital wellness, digital health interventions and digital health therapeutics.  

Our guests include healthcare providers, developers, advisers and investors providing for a diverse and culturally rich exploration of the journey toward a world of integration digital health empowerment for all people covering start ups, scale ups and all types of entrepreneurial activity in the space.

Hosted by Yianni Serpanos, a HealthTech industry leader and Founder of HealthTechX.com.au (a digital health innovation & health tech start up community) and coreplus.com.au (digital health practice management software).

Reimagining Healthcare is a podcast about digital health innovation in the healthcare industry. On the show, we're talking HealthTech and Healthcare with innovators and how they&rsquo;re building a world of seamless digital healthcare experiences with positive impact on people&rsquo;s lives.
We cover all areas of digital mental health, digital physical therapy, digital wellness, digital health interventions and digital health therapeutics.&nbsp; Our guests include healthcare providers, developers, advisers and investors providing for a diverse and culturally rich exploration of the journey toward a world of integration digital health empowerment for all people covering start ups, scale ups and all types of entrepreneurial activity in the space.
Hosted by <a href="https://www.linkedin.com/in/yianni-serpanos/">Yianni Serpanos</a>, a HealthTech industry leader and Founder of <a href="https://healthtechx.com.au/">HealthTechX</a>.com.au (a digital health innovation &amp; health tech start up community) and <a href="https://coreplus.com.au/">coreplus</a>.com.au (digital health practice management software).

Reimagining Healthcare is a podcast about digital health  innovation.

Reimagining Healthcare

Reimagining Healthcare is a podcast about innovation in the healthcare industry. On the show, we talk to healthtech and healthcare innovators to uncover how they’re reimagining and building a world of seamless digital healthcare experiences that fit into people’s lives. Hosted by Yianni Serpanos, healthtech industry leader and Founder of HealthTechX (digital health innovation & start up community) and coreplus (digital health software).

Reimagining Healthcare is a podcast about innovation in the healthcare industry. On the show, we talk to healthtech and healthcare innovators to uncover how they&rsquo;re reimagining and building a world of seamless digital healthcare experiences that fit into people&rsquo;s lives. Hosted by <a href="https://www.linkedin.com/in/yianni-serpanos/">Yianni Serpanos</a>, healthtech industry leader and Founder of <a href="https://healthtechx.com.au/">HealthTechX</a> (digital health innovation &amp; start up community) and <a href="https://coreplus.com.au/">coreplus</a> (digital health software).