Cate Schreck is the Director and Service Excellence Coach at Lightbulb Training Solutions, a team of highly-skilled workplace trainers and facilitators who specialise in customer service and teamwork professional development programs for workplaces.

In this episode, Cate shares her passion for frontline customer service and how adopting a human-centric approach, rather than being sales-motivated, can help your business achieve financial sustainability.

 

Key takeaways:
Lightbulb Training Solutions focuses on going into businesses and giving managers the skills and confidence that they need so they can support their staff.
Employees are drawn to the healthcare industry because they want to help people. The research tells us that human connection is the thing that alleviates pain.
Service, whether in business or on the front line, is not about being 'in servitude'. It’s about understanding body language, tone of voice and picking up on subtlety to meet the customer’s expectations.
'Common sense' isn't common when it comes to providing excellent customer service. The only way you can find out your customer’s expectations is by asking questions.

 

Resources and links:
https://lightbulbtraining.com.au/
https://lightbulbtraining.com.au/the-book
FREE GIFT from today’s episode

 

Connect:
Listen to other episodes of Reimagining Healthcare
Connect with Yianni Serpanos on LinkedIn
Follow HealthTechX on LinkedIn
Follow HealthTechX on Instagram
Follow HealthTechX on Meetup

Cate Schreck is the Director and Service Excellence Coach at Lightbulb Training Solutions, a team of highly-skilled workplace trainers and facilitators who specialise in customer service and teamwork professional development programs for workplaces.
In this episode, Cate shares her passion for frontline customer service and how adopting a human-centric approach, rather than being sales-motivated, can help your business achieve financial sustainability.
&nbsp;
Key takeaways:
<ol>
<li>Lightbulb Training Solutions focuses on going into businesses and giving managers the skills and confidence that they need so they can support their staff.</li>
<li>Employees are drawn to the healthcare industry because they want to help people. The research tells us that human connection is the thing that alleviates pain.</li>
<li>Service, whether in business or on the front line, is not about being 'in servitude'. It&rsquo;s about understanding body language, tone of voice and picking up on subtlety to meet the customer&rsquo;s expectations.</li>
<li>'Common sense' isn't common when it comes to providing excellent customer service. The only way you can find out your customer&rsquo;s expectations is by asking questions.</li>
</ol>
&nbsp;
Resources and links:
<ul>
<li><a href="https://lightbulbtraining.com.au/">https://lightbulbtraining.com.au/</a></li>
<li><a href="https://lightbulbtraining.com.au/the-book">https://lightbulbtraining.com.au/the-book</a></li>
<li><a href="https://lightbulbtraining.com.au/gift">FREE GIFT from today&rsquo;s episode</a></li>
</ul>
&nbsp;
Connect:
<ul>
<li><a href="https://healthtechx.com.au/podcasts/">Listen to other episodes of Reimagining Healthcare</a></li>
<li><a href="https://www.linkedin.com/in/yianni-serpanos/">Connect with Yianni Serpanos on LinkedIn</a></li>
<li><a href="https://www.linkedin.com/company/healthtechx">Follow HealthTechX on LinkedIn</a></li>
<li><a href="https://www.instagram.com/my_healthtechx/">Follow HealthTechX on Instagram</a></li>
<li><a href="https://www.meetup.com/HealthTechX/">Follow HealthTechX on Meetup</a></li>
</ul>

Wavelength Creative

Reimagining Healthcare is a podcast about digital health innovation in the healthcare industry. On the show, we're talking HealthTech and Healthcare with innovators and how they’re building a world of seamless digital healthcare experiences with positive impact on people’s lives.

We cover all areas of digital mental health, digital physical therapy, digital wellness, digital health interventions and digital health therapeutics.  

Our guests include healthcare providers, developers, advisers and investors providing for a diverse and culturally rich exploration of the journey toward a world of integration digital health empowerment for all people covering start ups, scale ups and all types of entrepreneurial activity in the space.

Hosted by Yianni Serpanos, a HealthTech industry leader and Founder of HealthTechX.com.au (a digital health innovation & health tech start up community) and coreplus.com.au (digital health practice management software).

Reimagining Healthcare is a podcast about digital health innovation in the healthcare industry. On the show, we're talking HealthTech and Healthcare with innovators and how they&rsquo;re building a world of seamless digital healthcare experiences with positive impact on people&rsquo;s lives.
We cover all areas of digital mental health, digital physical therapy, digital wellness, digital health interventions and digital health therapeutics.&nbsp; Our guests include healthcare providers, developers, advisers and investors providing for a diverse and culturally rich exploration of the journey toward a world of integration digital health empowerment for all people covering start ups, scale ups and all types of entrepreneurial activity in the space.
Hosted by <a href="https://www.linkedin.com/in/yianni-serpanos/">Yianni Serpanos</a>, a HealthTech industry leader and Founder of <a href="https://healthtechx.com.au/">HealthTechX</a>.com.au (a digital health innovation &amp; health tech start up community) and <a href="https://coreplus.com.au/">coreplus</a>.com.au (digital health practice management software).

Reimagining Healthcare is a podcast about digital health  innovation.

Reimagining Healthcare

Reimagining Healthcare is a podcast about innovation in the healthcare industry. On the show, we talk to healthtech and healthcare innovators to uncover how they’re reimagining and building a world of seamless digital healthcare experiences that fit into people’s lives. Hosted by Yianni Serpanos, healthtech industry leader and Founder of HealthTechX (digital health innovation & start up community) and coreplus (digital health software).

Reimagining Healthcare is a podcast about innovation in the healthcare industry. On the show, we talk to healthtech and healthcare innovators to uncover how they&rsquo;re reimagining and building a world of seamless digital healthcare experiences that fit into people&rsquo;s lives. Hosted by <a href="https://www.linkedin.com/in/yianni-serpanos/">Yianni Serpanos</a>, healthtech industry leader and Founder of <a href="https://healthtechx.com.au/">HealthTechX</a> (digital health innovation &amp; start up community) and <a href="https://coreplus.com.au/">coreplus</a> (digital health software).

Advertisement