How do you prepare for situations that you can’t always control? And what qualities do you need to help stay in control? 

As crisis situations call for leadership, host Emmelie Zipson and co-host Frans Muller, talk to Jessica Fischer about her exceptional leadership skills when her store was hit by Hurricane Ida.

Guest: Jessica Fischer, Store Manager of The GIANT Company's Riverwalk store
Co-host: Frans Muller, President & CEO Ahold Delhaize

Host: Emmelie Zipson

How do you prepare for situations that you can’t always control? And what qualities do you need to help stay in control? 
As crisis situations call for leadership, host Emmelie Zipson and co-host Frans Muller, talk to Jessica Fischer about her exceptional leadership skills when her store was hit by Hurricane Ida.
Guest: Jessica Fischer, Store Manager of The GIANT Company's Riverwalk store Co-host: Frans Muller, President &amp; CEO Ahold Delhaize
Host: Emmelie Zipson

Curious to learn more about what's cooking in the kitchen of Ahold Delhaize and the food and retail industry? Refreshing Retail is here to share the latest trends, innovations and news.

Refreshing Retail

S2 Episode #1 – Leadership in crisis situations

The possibilities are endless with modern innovations such as mechanization, customer insights and artificial intelligence (AI). In this episode you will experience how technology enhances our shopping experience. What is the added value for customers? And how can AI be used to do something good for the world in terms of sustainability? In this episode we’ll talk about Ahold Delhaize's omnichannel customer experience strategy, and of course, the ethical side of these innovations.   


Guest: Aimee van Wynsberghe, awarded with the prestigious Alexander von Humboldt Professorship of Applied Ethics of Artificial Intelligence at the University of Bonn 
Co-host: Wouter Kolk, CEO Ahold Delhaize Europe and Indonesia 

Host: Emmelie Zipson 

The possibilities are endless with modern innovations such as mechanization, customer insights and artificial intelligence (AI). In this episode you will experience how technology enhances our shopping experience. What is the added value for customers? And how can AI be used to do something good for the world in terms of sustainability? In this episode we’ll talk about Ahold Delhaize's omnichannel customer experience strategy, and of course, the ethical side of these innovations.   
 Guest: Aimee van Wynsberghe, awarded with the prestigious Alexander von Humboldt Professorship of Applied Ethics of Artificial Intelligence at the University of Bonn  Co-host: Wouter Kolk, CEO Ahold Delhaize Europe and Indonesia    Host: Emmelie Zipson

S2 Episode #3 - The potential of customer insights and AI in retail

This time it will be an all-female episode where we dive deep into topics surrounding leadership, mental well-being, diversity, equity and inclusion. Essential topics for Ahold Delhaize to prioritize and keep top of mind. Host Emmelie Zipson and co-host Natalia Wallenberg, Chief Human Resources Officer of Ahold Delhaize, talk to Margaret Versteden – van Duijn, Brand President of bol.com about these topics. 

Guest: Margaret Versteden – van Duijn, Brand President of bol.com 
Co-host: Natalia Wallenberg, CHRO of Ahold Delhaize


Host: Emmelie Zipson

This time it will be an all-female episode where we dive deep into topics surrounding leadership, mental well-being, diversity, equity and inclusion. Essential topics for Ahold Delhaize to prioritize and keep top of mind. Host Emmelie Zipson and co-host Natalia Wallenberg, Chief Human Resources Officer of Ahold Delhaize, talk to Margaret Versteden – van Duijn, Brand President of bol.com about these topics.  Guest: Margaret Versteden – van Duijn, Brand President of bol.com Co-host: Natalia Wallenberg, CHRO of Ahold Delhaize
 Host: Emmelie Zipson

S2 Episode #2 – All about leadership, diversity, equity and inclusion

Mede mogelijk gemaakt door: Ahold Delhaize


Unilever and Ahold Delhaize are partners, but also frenemies, as you can hear in this episode. Both companies have ambitions to offer more healthy and sustainable products. 

How are they going to achieve these? What are their main challenges? And how do they work together with industry partners? These and more questions will be discussed in this episode about the future of food.

Guest: Hanneke Faber, President Global Foods & Refreshment at Unilever 

Host: Emmelie Zipson 

Co-host: Wouter Kolk, CEO Ahold Delhaize Europe & Indonesia

Mede mogelijk gemaakt door: <a href="https://www.aholddelhaize.com/">Ahold Delhaize</a> Unilever and Ahold Delhaize are partners, but also frenemies, as you can hear in this episode. Both companies have ambitions to offer more healthy and sustainable products. How are they going to achieve these? What are their main challenges? And how do they work together with industry partners? These and more questions will be discussed in this episode about the future of food. Guest: Hanneke Faber, President Global Foods &amp; Refreshment at Unilever Host: Emmelie Zipson Co-host: Wouter Kolk, CEO Ahold Delhaize Europe &amp; Indonesia

Episode #1 – From ‘frenemies’ to finding common ground

S2 Episode #1 – Leadership in crisis situations

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