In this episode of Ready to Retail, we are joined by Sharon Carroll, the Diversity and Inclusion Partner as well as Kate Havas who works with us in the customer contact centre and has been kind enough to share her story. In this episode, we explore what accessibility really is and talk more about this and disability inclusion at Australia Post. We also bust a few myths and really get to the heart of the conversation.

Over our long history, our social purpose and commitment to the community has remained the same: to create connections and opportunities that matter to all Australians. With more than four million people in Australia living with disability, Australia Post is committed to providing access to essential services that connect people, businesses and communities across Australia and to the world. Since launching our first Accessibility Action Plan in 2012, Australia Post has focussed on improving access and inclusion for our employees, customers and the broader community.

Australia Post’s Engagement & Diversity team is building disability confidence through the delivery of ‘Lets talk disability’ and ‘You CAN ask that’ training sessions to enable our Talent Acquisition and Learning and Development teams to understand the what, how and why of disability and accessibility. Employees and managers also have access to a range of guidelines and resources to support them in providing a more inclusive workplace for people with disability. These resources include a series of videos produced by the Federal Government ‘Job Access Employer Toolkit’, filmed on location at Australia Post featuring our employees.

The Accessibility and Inclusion Plan (AIP) sets out our whole of business approach, working together, to provide inclusive and accessible employment, products, services and places for everyone. Our objectives and actions are presented across five key areas: Our Commitment Our People, Our Customer, Our Place and Our Community.

The Accessibility Steering Group, comprising representatives of key business areas is charged with bringing the Accessibility Action Plan to life across all areas of our work and undertaking status and progress reporting against the objectives and goals of this plan. We will promote the plan’s initiatives and share information on our progress with employees and key stakeholders throughout the life of the plan. A quarterly status report of progress to the objectives and goals of the Plan will be presented to the Executive General Manager, People and Culture and the Accessibility Matters Employee Reference Group. We will participate in the Australian Network on Disability’s Access and Inclusion Index 2022 to benchmark our performance and will engage AND to undertake an independent end of-plan audit upon completion in December 2022. The outcomes of this AIP will be reported to the Board via its People and Sustainability Committee.

: Our 2020 to 2022 Accessibility and Inclusion Plan is available in alternative formats on our website auspost.com.auAlternative Formats

If you would like to contact anyone from the team:

Call from within Australia 13 POST (13 7678)

email DiversityandInclusion@auspost.com.au

Get in touch on Facebook: facebook.com/australiapost

Tweet us at @auspost Get in touch on

Linkedin: linkedin.com/company/australia post/

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au