Supportive, confidential, respectful, and non-judgemental – these words best describe new and enhanced complaints process at RACS. As an organisation that furthers the interests of our members by supporting their ongoing development and maintenance of expertise, the College is in a unique position when it comes to investigating complaints. Concerns raised in the past by Fellows, Trainees and Specialist International Medical Graduates offered lessons in preparing a new way to handle the process. Emily Wooden, RACS Chief Operating Officer, discusses the changes and why they were introduced.

RACS Surgeons Support Program

Website: https://convergeinternational.com.au/

Contact our Feedback and Complaints team

Phone (Australia): 1800 892 491

Phone (New Zealand): 0800 787 470

Email: complaints@surgeons.org

Supportive, confidential, respectful, and non-judgemental &ndash; these words best describe new and enhanced complaints process at RACS. As an organisation that furthers the interests of our members by supporting their ongoing development and maintenance of expertise, the College is in a unique position when it comes to investigating complaints. Concerns raised in the past by Fellows, Trainees and Specialist International Medical Graduates offered lessons in preparing a new way to handle the process. Emily Wooden, RACS Chief Operating Officer, discusses the changes and why they were introduced.
RACS Surgeons Support Program
Website: <a href="https://convergeinternational.com.au/">https://convergeinternational.com.au/</a>
Contact our Feedback and Complaints team
Phone (Australia): 1800 892 491
Phone (New Zealand): 0800 787 470
Email: <a href="mailto:complaints@surgeons.org">complaints@surgeons.org</a>

RACS Post Op Podcast is a medical podcast by the Royal Australasian College of Surgeons. It features extended interviews on articles in the current issue of Surgical News magazine, plus practical advice that surgeons can implement in their practices, including insights on financial management and wealth creation, legal and tax advice and economic forecasts.

RACS Post Op Podcast

RACS Post Op Podcast is a medical podcast by the Royal Australasian College of Surgeons. Post Op features extended interviews on articles in the current issue of Surgical News magazine, plus practical advice that surgeons can implement in their practices, including insights on financial management and wealth creation, legal and tax advice and economic forecasts.

Royal Australasian College of Surgeons

A new and improved system to address complaints

For nearly 20 years, general and acute care physician Dr Simon Quilty has witnessed up-close the poverty that inflicts indigenous communities in the Northern Territory. The conditions are exacerbated by systems failures and lack of health care. Despite the incredible challenges, there are opportunities. Dr Quilty commends the Royal Australasian College of Surgeons’ attempts to encourage surgeons to work in remote parts of the country. Dr Quilty has been instrumental with Purple House, an initiative which provides Aboriginal communities with much needed medical and social support.

Dr Simon Quilty is presenting at the RACS NT, WA & SA Annual Scientific Meeting 2023
Date: 10-11 August 2023
Venue: Darwin Convention Centre
More Information: https://surgeons.eventsair.com/tristate2023

Purple House – https://www.purplehouse.org.au/

 RACS Post Op Podcast is proudly brought to you by leading financial services organisation the Bongiorno National Network: https://bongiorno.com.au/about-us/our-bongiorno-national-network/

For nearly 20 years, general and acute care physician Dr Simon Quilty has witnessed up-close the poverty that inflicts indigenous communities in the Northern Territory. The conditions are exacerbated by systems failures and lack of health care. Despite the incredible challenges, there are opportunities. Dr Quilty commends the Royal Australasian College of Surgeons’ attempts to encourage surgeons to work in remote parts of the country. Dr Quilty has been instrumental with Purple House, an initiative which provides Aboriginal communities with much needed medical and social support.
Dr Simon Quilty is presenting at the RACS NT, WA &amp; SA Annual Scientific Meeting 2023 Date: 10-11 August 2023 Venue: Darwin Convention Centre More Information: <a href="https://surgeons.eventsair.com/tristate2023">https://surgeons.eventsair.com/tristate2023</a>  
Purple House – <a href="https://www.purplehouse.org.au/">https://www.purplehouse.org.au/</a>
 RACS Post Op Podcast is proudly brought to you by leading financial services organisation the Bongiorno National Network: <a href="https://bongiorno.com.au/about-us/our-bongiorno-national-network/">https://bongiorno.com.au/about-us/our-bongiorno-national-network/</a>

Resilience and sustainability in the Northern Territory

When Dr Emilia Dauway decided to relocate to regional Queensland from Texas, she didn’t intend for it to be permanent.

The 40-bed Queensland hospital she relocated to was a far cry from the 700-bed academic hospital in the US where she was Chief of Breast Surgery and Director of the Breast Cancer Program.

Now, based permanently in Harvey Bay, Dr Dauway’s committed to raising funds and educating women in regional Queensland on breast cancer treatments, through ‘Restore More’ a non-profit she founded in 2018.

Dr Emilia Dauway: http://dremiliadauway.com/

RACS Post Op Podcast is proudly brought to you by leading financial services organisation the Bongiorno National Network: https://bongiorno.com.au/about-us/our-bongiorno-national-network/

When Dr Emilia Dauway decided to relocate to regional Queensland from Texas, she didn’t intend for it to be permanent.
The 40-bed Queensland hospital she relocated to was a far cry from the 700-bed academic hospital in the US where she was Chief of Breast Surgery and Director of the Breast Cancer Program.
Now, based permanently in Harvey Bay, Dr Dauway’s committed to raising funds and educating women in regional Queensland on breast cancer treatments, through ‘Restore More’ a non-profit she founded in 2018.
Dr Emilia Dauway: <a href="http://dremiliadauway.com/">http://dremiliadauway.com/</a>
RACS Post Op Podcast is proudly brought to you by leading financial services organisation the Bongiorno National Network: <a href="https://bongiorno.com.au/about-us/our-bongiorno-national-network/">https://bongiorno.com.au/about-us/our-bongiorno-national-network/</a>

A surgeon’s journey from Texas to Queensland

The Surgical Education & Training (SET) One-Year scholarship that Dr Jamie-Lee Rahiri received is an opportunity she says to help continue her passion to promote health equity among Indigenous people, particularly among the Maori and Pacifika community of Aotearoa New Zealand.

That passion is exemplified by many things she’s done, including her PhD research, which focused on investigating equity in access to bariatric surgery for Māori, and also understanding how health benefits could be optimised for Māori post-surgery.
Having a safe and supportive workplace – that’s inclusive of everyone – is an important step, she says, for the greater good of patients. 

RACS Post Op Podcast is proudly brought to you by leading financial services organisation the Bongiorno National Network: https://bongiorno.com.au/about-us/our-bongiorno-national-network/

The Surgical Education &amp; Training (SET) One-Year scholarship that Dr Jamie-Lee Rahiri received is an opportunity she says to help continue her passion to promote health equity among Indigenous people, particularly among the Maori and Pacifika community of Aotearoa New Zealand.
That passion is exemplified by many things she’s done, including her PhD research, which focused on investigating equity in access to bariatric surgery for Māori, and also understanding how health benefits could be optimised for Māori post-surgery. Having a safe and supportive workplace – that’s inclusive of everyone – is an important step, she says, for the greater good of patients. 
RACS Post Op Podcast is proudly brought to you by leading financial services organisation the Bongiorno National Network: <a href="https://bongiorno.com.au/about-us/our-bongiorno-national-network/">https://bongiorno.com.au/about-us/our-bongiorno-national-network/</a>

A new and improved system to address complaints

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