In this episode, Rob Patterson of Parkins Lane and Paul Evans of Toro Digital are joined by Steve Tyndall, Director and Founder of Client Sense & NextLegal.

We discuss:
How, for three fundamental reasons, CRMs are not designed for lawyers:
Human nature: lawyers are not salespeople driven by KPIs and sales funnels
Time spent entering data
Ownership of client relationships
Can a CRM be built/implemented around the firm’s practice management system? Are there pitfalls and missed communication and business development data if you do?
The emergence of legal tech providers and how the collaboration between legal tech providers and law firms benefit by identifying and co-developing systems or bespoke solutions to achieve or solve problems. And can one system satisfy the needs for the whole firm?
How relationships with the software provider, and in turn acceptance and longevity of a system, hinges on the relationship with the provider; how do you extract value from the legal tech provider?

Connect with Steve:  
On LinkedIn - https://www.linkedin.com/in/steventyndall/ 
Client Sense website - https://clientsense.com/ 
Email: steven.tyndall@clientsense.com.au

In this episode, Rob Patterson of <a href="https://www.parkinslane.com.au/">Parkins Lane</a> and Paul Evans of <a href="https://www.torodigital.com.au/">Toro Digital</a> are joined by Steve Tyndall, Director and Founder of <a href="https://clientsense.com/">Client Sense</a> &amp; NextLegal.
We discuss:
<ul>
<li>How, for three fundamental reasons, CRMs are not designed for lawyers:</li>
<ul>
<li>Human nature: lawyers are not salespeople driven by KPIs and sales funnels</li>
<li>Time spent entering data</li>
<li>Ownership of client relationships</li>
</ul>
<li>Can a CRM be built/implemented around the firm&rsquo;s practice management system? Are there pitfalls and missed communication and business development data if you do?</li>
<li>The emergence of legal tech providers and how the collaboration between legal tech providers and law firms benefit by identifying and co-developing systems or bespoke solutions to achieve or solve problems. And can one system satisfy the needs for the whole firm?</li>
<li>How relationships with the software provider, and in turn acceptance and longevity of a system, hinges on the relationship with the provider; how do you extract value from the legal tech provider?</li>
</ul>
Connect with Steve:&nbsp;&nbsp;
<ul>
<li>On LinkedIn - <a href="https://www.linkedin.com/in/steventyndall/">https://www.linkedin.com/in/steventyndall/</a>&nbsp;</li>
<li>Client Sense website - <a href="https://clientsense.com/">https://clientsense.com/</a>&nbsp;</li>
<li>Email: <a href="mailto:steve@clientsense.com.au">steven.tyndall@clientsense.com.au</a></li>
</ul>

Professionally Challenged is the insider’s guide to the changes currently happening in the legal industry.  

Hosted by Rob Patterson of Parkins Lane and Paul Evans of Toro Digital, we interview the business leaders from law firms, legal groups, legal tech, NewLaw businesses and advisors to the industry.

Professionally Challenged

War stories from the leaders driving change in law firms.

In this episode, Rob Patterson of Parkins Lane and Paul Evans of Toro Digital are joined by Steve Tyndall of Client Sense.

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