Susan Hawkins is back for another fireside chat with Cathy. As one of the Founding Directors of Practical Quality plus (PQplus), Susan helps support NDIS providers to manage quality and compliance.

In this episode, you’ll hear Susan explore the importance of strategies and systems for Allied Health Business Owners, including why preparation is so key and the benefits of having these systems in place, particularly when it comes to audits.

Topics covered on systems and the NDIS:
The moving parts of the NDIS and the 2023 end-of-year review.
What the registration process looks like and its four levels.
What Susan predicts for the top level of registration. 
What the timeframes might look like under these new registrations. 
If she were on the Taskforce, what Susan would want it to look like.
Her biggest message for Allied Health Business Owners to think about in readiness for the registration process.
Encouraging Allied Health Business Owners to participate in the consultation process and what it looks like.

Related Episodes 
Episode 69: [Preparing the Allied Health Sector for the NDIS Audit] 

Connect with Susan Hawkins
Visit Susan’s Website 
Connect with Susan on Facebook 
Connect with Susan on LinkedIn (Business and Personal)

Connect with Nacre Consulting: 
Join the Accelerator Mastermind
Complete the Allied Health Biz Quiz
Let’s connect on Instagram
Follow us on Facebook
Let’s connect on LinkedIn
Join our Facebook Group online community

More about The Private Practice Made Perfect Show: 

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. 

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. 

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. 

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. 

Susan Hawkins is back for another fireside chat with Cathy. As one of the Founding Directors of Practical Quality plus (PQplus), Susan helps support NDIS providers to manage quality and compliance.
In this episode, you’ll hear Susan explore the importance of strategies and systems for Allied Health Business Owners, including why preparation is so key and the benefits of having these systems in place, particularly when it comes to audits.
Topics covered on systems and the NDIS:
<ul>
<li aria-level="1">The moving parts of the NDIS and the 2023 end-of-year review.</li>
<li aria-level="1">What the registration process looks like and its four levels.</li>
<li aria-level="1">What Susan predicts for the top level of registration. </li>
<li aria-level="1">What the timeframes might look like under these new registrations. </li>
<li aria-level="1">If she were on the Taskforce, what Susan would want it to look like.</li>
<li aria-level="1">Her biggest message for Allied Health Business Owners to think about in readiness for the registration process.</li>
<li aria-level="1">Encouraging Allied Health Business Owners to participate in the consultation process and what it looks like.</li>
</ul>
Related Episodes 
<ul>
<li aria-level="1">Episode 69: [<a href="https://www.nacre.com.au/preparing-the-allied-health-sector-for-the-ndis-audit/">Preparing the Allied Health Sector for the NDIS Audit</a>] </li>
</ul>
Connect with Susan Hawkins 
<ul>
<li aria-level="1">Visit Susan’s <a href="https://pqplus.com.au/">Website </a></li>
<li aria-level="1">Connect with Susan on <a href="https://www.facebook.com/PracticalQualitySupport/">Facebook </a></li>
<li aria-level="1">Connect with Susan on LinkedIn (<a href="https://www.linkedin.com/company/pqplus/">Business</a> and <a href="https://www.linkedin.com/in/susan-hawkins-1606b631/?originalSubdomain=au">Personal</a>)</li>
</ul>
Connect with Nacre Consulting: 
<ul>
<li aria-level="1"><a href="https://www.nacre.com.au/accelerator-mastermind/">Join the Accelerator Mastermind</a> </li>
<li aria-level="1"><a href="https://cathy-gjyivqgy.scoreapp.com/">Complete the Allied Health Biz Quiz</a> </li>
<li aria-level="1"><a href="https://www.instagram.com/nacre_consulting/">Let’s connect on Instagram</a> </li>
<li aria-level="1"><a href="https://www.facebook.com/nacreconsulting">Follow us on Facebook</a> </li>
<li aria-level="1"><a href="https://www.linkedin.com/in/cathylove?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAPg5_YBnDgeDdBOom24XghQcJh6PEkNXkA&amp;lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3B4cunirUeTpuFSGTIHfY%2FMw%3D%3D">Let’s connect on LinkedIn</a> </li>
<li aria-level="1"><a href="https://www.facebook.com/groups/PrivatePracticeMadePerfect">Join our Facebook Group online community</a> </li>
</ul>
  More about The Private Practice Made Perfect Show: 
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. 
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. 
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. 
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for paediatric allied health professionals, it’s going to be fun. She likes a chat.

Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru’s, possibly family and other generous folk she hasn’t roped in yet.

It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it’s highly likely that there will be humour and deviation from the topic.

…But we wish for even more.

Private Practice Made Perfect

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for allied health professionals, it’s going to be fun. She likes a chat. Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru’s, possibly family and other generous folk she hasn’t roped in yet. It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it’s highly likely that there will be humour and deviation from the topic. …But we wish for even more.

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for allied health professionals, it&rsquo;s going to be fun. She likes a chat. Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru&rsquo;s, possibly family and other generous folk she hasn&rsquo;t roped in yet. It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it&rsquo;s highly likely that there will be humour and deviation from the topic. &hellip;But we wish for even more.

Systems and Navigating the NDIS

Tune in for this jam-packed brainstorming session with Cathy, where she helps you go deeper into your marketing, and your considerations when it comes to wait lists.

You’ll hear Cathy explore the ongoing trend implying that wait lists are dissolving, her theories behind why this trend has erupted, and how to approach a new strategy to your wait lists. 

Cathy also chats about the marketing efforts of Allied Health Business Owners, including how thrilled she is to be seeing such impressive content on socials lately, and how to make sure you’re consistent with your strategies.

Topics covered on marketing and wait lists:
What’s involved in implementing effective marketing strategies. 
How to ensure that you get a steady and ongoing supply of your ideal clients.
Knowing where your referrers are coming from – considering how you’re collecting referral sources and thinking about working in partnership with them.
Thinking about organising referrers – questions to ask yourself and gateway metrics you need to know.
Good, general principles of working with your referrers.
Why it needs to be a two-way partnership with referrers.
Cathy’s theories on what seems to be compromising wait lists.
Considering your funding in relation to wait lists.

Connect with Cathy Love
Visit Cathy’s Website
Follow Cathy on Instagram (@nacre_consulting) 
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn 

Connect with Nacre Consulting: 
Join the Accelerator Mastermind
Complete the Allied Health Biz Quiz
Let’s connect on Instagram
Follow us on Facebook
Let’s connect on LinkedIn
Join our Facebook Group online community

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. 

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. 

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. 

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. 

Tune in for this jam-packed brainstorming session with Cathy, where she helps you go deeper into your marketing, and your considerations when it comes to wait lists.
You’ll hear Cathy explore the ongoing trend implying that wait lists are dissolving, her theories behind why this trend has erupted, and how to approach a new strategy to your wait lists. 
Cathy also chats about the marketing efforts of Allied Health Business Owners, including how thrilled she is to be seeing such impressive content on socials lately, and how to make sure you’re consistent with your strategies.
Topics covered on marketing and wait lists:
<ul>
<li aria-level="1">What’s involved in implementing effective marketing strategies. </li>
<li aria-level="1">How to ensure that you get a steady and ongoing supply of your ideal clients.</li>
<li aria-level="1">Knowing where your referrers are coming from – considering how you’re collecting referral sources and thinking about working in partnership with them.</li>
<li aria-level="1">Thinking about organising referrers – questions to ask yourself and gateway metrics you need to know.</li>
<li aria-level="1">Good, general principles of working with your referrers.</li>
<li aria-level="1">Why it needs to be a two-way partnership with referrers.</li>
<li aria-level="1">Cathy’s theories on what seems to be compromising wait lists.</li>
<li aria-level="1">Considering your funding in relation to wait lists.</li>
</ul>
Connect with Cathy Love
<ul>
<li aria-level="1">Visit Cathy’s <a href="https://www.nacre.com.au/">Website</a> </li>
<li aria-level="1">Follow Cathy on <a href="https://www.instagram.com/nacre_consulting/">Instagram</a> (@nacre_consulting) </li>
<li aria-level="1">Connect with Cathy on <a href="https://www.facebook.com/nacreconsulting">Facebook</a> </li>
<li aria-level="1">Connect with Cathy on <a href="https://www.linkedin.com/in/cathylove/">LinkedIn </a></li>
</ul>
Connect with Nacre Consulting: 
<ul>
<li aria-level="1"><a href="https://www.nacre.com.au/accelerator-mastermind/">Join the Accelerator Mastermind</a> </li>
<li aria-level="1"><a href="https://cathy-gjyivqgy.scoreapp.com/">Complete the Allied Health Biz Quiz</a> </li>
<li aria-level="1"><a href="https://www.instagram.com/nacre_consulting/">Let’s connect on Instagram</a> </li>
<li aria-level="1"><a href="https://www.facebook.com/nacreconsulting">Follow us on Facebook</a> </li>
<li aria-level="1"><a href="https://www.linkedin.com/in/cathylove?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAPg5_YBnDgeDdBOom24XghQcJh6PEkNXkA&amp;lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3B4cunirUeTpuFSGTIHfY%2FMw%3D%3D">Let’s connect on LinkedIn</a> </li>
<li aria-level="1"><a href="https://www.facebook.com/groups/PrivatePracticeMadePerfect">Join our Facebook Group online community</a> </li>
</ul>
More about The Private Practice Made Perfect Show: 
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. 
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. 
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. 
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

Managing Referrer Partnerships

Two coaches collide! In this wonderful episode, Cathy’s joined by a fellow coach, Louella Frost, who is a Professional Coach for health leaders. 

With extensive Occupational Therapy in the disability field, Louella describes how she got into coaching, and what it’s like running her own business. She also chats about why coaching is more about asking rather than telling, and bringing out the best in personal autonomy.

Topics covered on Allied Health coaching:
What coaching really is – breaking it down.
Uncovering the multiple facets of being a coach.
The importance of growing your own self awareness as a coach.
Some of her most significant learning moments.
Parts of the business she likes most.
Her thoughts on imposter syndrome.
What to do if you want to build a coaching culture in your practice.

Connect with Louella Frost
Visit Louella’s Website
Follow Louella on Instagram (@louellafrostleadersflourish) 
Connect with Louella on Facebook
Connect with Louella on LinkedIn 

Connect with Nacre Consulting: 
Join the Accelerator Mastermind
Complete the Allied Health Biz Quiz
Let’s connect on Instagram
Follow us on Facebook
Let’s connect on LinkedIn
Join our Facebook Group online community

More about The Private Practice Made Perfect Show: 

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. 

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. 

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. 

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. 

Two coaches collide! In this wonderful episode, Cathy’s joined by a fellow coach, Louella Frost, who is a Professional Coach for health leaders. 
With extensive Occupational Therapy in the disability field, Louella describes how she got into coaching, and what it’s like running her own business. She also chats about why coaching is more about asking rather than telling, and bringing out the best in personal autonomy.
Topics covered on Allied Health coaching:
<ul>
<li aria-level="1">What coaching really is – breaking it down.</li>
<li aria-level="1">Uncovering the multiple facets of being a coach.</li>
<li aria-level="1">The importance of growing your own self awareness as a coach.</li>
<li aria-level="1">Some of her most significant learning moments.</li>
<li aria-level="1">Parts of the business she likes most.</li>
<li aria-level="1">Her thoughts on imposter syndrome.</li>
<li aria-level="1">What to do if you want to build a coaching culture in your practice.</li>
</ul>
Connect with Louella Frost 
<ul>
<li aria-level="1">Visit Louella’s <a href="https://www.louellafrost.com.au/">Website</a> </li>
<li aria-level="1">Follow Louella on Instagram (<a href="https://www.instagram.com/louellafrostleadersflourish/">@louellafrostleadersflourish</a>) </li>
<li aria-level="1">Connect with Louella on <a href="https://www.facebook.com/LouellaFrostLeadersFlourish">Facebook</a> </li>
<li aria-level="1">Connect with Louella on <a href="https://www.linkedin.com/in/louellafrost/">LinkedIn </a></li>
</ul>
Connect with Nacre Consulting: 
<ul>
<li aria-level="1"><a href="https://www.nacre.com.au/accelerator-mastermind/">Join the Accelerator Mastermind</a> </li>
<li aria-level="1"><a href="https://cathy-gjyivqgy.scoreapp.com/">Complete the Allied Health Biz Quiz</a> </li>
<li aria-level="1"><a href="https://www.instagram.com/nacre_consulting/">Let’s connect on Instagram</a> </li>
<li aria-level="1"><a href="https://www.facebook.com/nacreconsulting">Follow us on Facebook</a> </li>
<li aria-level="1"><a href="https://www.linkedin.com/in/cathylove?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAPg5_YBnDgeDdBOom24XghQcJh6PEkNXkA&amp;lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3B4cunirUeTpuFSGTIHfY%2FMw%3D%3D">Let’s connect on LinkedIn</a> </li>
<li aria-level="1"><a href="https://www.facebook.com/groups/PrivatePracticeMadePerfect">Join our Facebook Group online community</a> </li>
</ul>
More about The Private Practice Made Perfect Show: 
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. 
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. 
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. 
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

Allied Health Coaching and Leadership

Unsure how to optimise your website? Or simply looking for some expert insights on the ins-and-outs of marketing your clinic online? Tune into this rerun episode with Michael Colman where he discusses how optimising your website is the biggest marketing investment you’ll ever make.

You’ll hear Michael chat about what it’s like for Allied Health Business Owners to work with Local Health Marketing, including the starting point and the overall process that they can expect. Michael also shares his thoughts on what works and what doesn’t for Allied Health websites, including the importance of ease-of-use and how to build trust and credibility in just 30 seconds.

Topics covered on attracting your target audience, consistency, and SEO:
Being clear on your homepage, understanding your target audience and who they are, and putting yourself in their shoes.
Hammering home your unique value proposition, considering how you want your business to represent you, and Michael’s tips on the best ways to approach blogs on your website.
Michael demystifies SEO and boils it down to simple terms, understand the importance of conversion, and hear Michael’s top conversion tips.

Resources Mentioned 
Website Checklist – An SEO checklist to see if you have the fundamentals for your website.

Connect with Michael Colman
Visit Michael’s Website
Follow Michael on Instagram (@localhealthmktg) 
Connect with Michael on Facebook
Connect with Michael on LinkedIn (Michael’s Personal & Local Health Marketing)
Follow Michael on Twitter (@LocalHealthMktg)

Connect with Nacre Consulting: 
Join the Accelerator Mastermind
Complete the Allied Health Biz Quiz
Let’s connect on Instagram
Follow us on Facebook
Let’s connect on LinkedIn
Join our Facebook Group online community

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. 

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. 

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. 

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. 

Unsure how to optimise your website? Or simply looking for some expert insights on the ins-and-outs of marketing your clinic online? Tune into this rerun episode with Michael Colman where he discusses how optimising your website is the biggest marketing investment you’ll ever make.
You’ll hear Michael chat about what it’s like for Allied Health Business Owners to work with Local Health Marketing, including the starting point and the overall process that they can expect. Michael also shares his thoughts on what works and what doesn’t for Allied Health websites, including the importance of ease-of-use and how to build trust and credibility in just 30 seconds.
Topics covered on attracting your target audience, consistency, and SEO:
<ul>
<li aria-level="1">Being clear on your homepage, understanding your target audience and who they are, and putting yourself in their shoes.</li>
<li aria-level="1">Hammering home your unique value proposition, considering how you want your business to represent you, and Michael’s tips on the best ways to approach blogs on your website.</li>
<li aria-level="1">Michael demystifies SEO and boils it down to simple terms, understand the importance of conversion, and hear Michael’s top conversion tips.</li>
</ul>
Resources Mentioned 
<ul>
<li aria-level="1"><a href="https://localhealthmarketing.com.au/podcast-website-checklist">Website Checklist </a>– An SEO checklist to see if you have the fundamentals for your website.</li>
</ul>
Connect with Michael Colman
<ul>
<li aria-level="1">Visit Michael’s <a href="https://localhealthmarketing.com.au/">Website</a> </li>
<li aria-level="1">Follow Michael on Instagram (<a href="https://www.instagram.com/localhealthmktg/">@localhealthmktg</a>) </li>
<li aria-level="1">Connect with Michael on <a href="https://www.facebook.com/LocalHealthMarketing/">Facebook</a> </li>
<li aria-level="1">Connect with Michael on LinkedIn (<a href="https://www.linkedin.com/in/tomichaelcolman/?originalSubdomain=au">Michael’s Personal</a> &amp; <a href="https://www.linkedin.com/company/localhealthmarketing/">Local Health Marketing</a>)</li>
<li aria-level="1">Follow Michael on Twitter (<a href="https://twitter.com/LocalHealthMktg">@LocalHealthMktg</a>)</li>
</ul>
Connect with Nacre Consulting: 
<ul>
<li aria-level="1"><a href="https://www.nacre.com.au/accelerator-mastermind/">Join the Accelerator Mastermind</a> </li>
<li aria-level="1"><a href="https://cathy-gjyivqgy.scoreapp.com/">Complete the Allied Health Biz Quiz</a> </li>
<li aria-level="1"><a href="https://www.instagram.com/nacre_consulting/">Let’s connect on Instagram</a> </li>
<li aria-level="1"><a href="https://www.facebook.com/nacreconsulting">Follow us on Facebook</a> </li>
<li aria-level="1"><a href="https://www.linkedin.com/in/cathylove?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAPg5_YBnDgeDdBOom24XghQcJh6PEkNXkA&amp;lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3B4cunirUeTpuFSGTIHfY%2FMw%3D%3D">Let’s connect on LinkedIn</a> </li>
<li aria-level="1"><a href="https://www.facebook.com/groups/PrivatePracticeMadePerfect">Join our Facebook Group online community</a></li>
</ul>
More about The Private Practice Made Perfect Show: 
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. 
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. 
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. 
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

Systems and Navigating the NDIS

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