In this episode, I talk about all things NDIS with Renee Townsend and Tarry Dee, co-founders of My Diffability. We discuss the challenges as an online supplier, hearsay in the allied health sector, and, perhaps most importantly, remembering the bigger picture: it’s about helping people.

The Victoria-based company is an online store that provides therapy resources, equipment, toys and gifts for people with different abilities, special needs, sensory processing disorder, autism ASD and learning difficulties.

Both owners are successful in their respective fields of Paediatric Speech Pathology and Occupational Therapy and after seeing a gap in the sector, made the leap to become business owners in 2011.

While they’d put their success down to “good fortune”, they’ve worked hard to upskill in order to set up the business and continue to grow, even through the challenging channels of the NDIS.

In this episode we cover:
Why Renee and Tarryn started My Diffability in 2011 - knowledge of affordable resources and how to use them
What the initial business plan looked like
How they found the start-up phase - a lot of good fortune through solid relationships
What My Diffability looks like today - 3 employees, still a small home-grown company
How do you build a business that serves you? Systems and processes and a good business partner balance
Taking calculated risks
Lessons learned from building a team - the challenge comes from working remotely
What does the working week look like for Renee and Tarryn?
What differentiates My Diffability from other therapy suppliers - hold customer service highly
Renee has learned a lot about communication - how to interact with different people and personalities
Tarryn has found a love for business - enjoying accounting, coding, editing etc.
Being a registered NDIS provider and what that looks like for them
How do they think the NDIS might change for everyone - we can’t expect it to be perfect now or in five years
Renee and Tarryn’s vision for My Diffability - holding a conference, upping the public speaking and education, employ people with disabilities
Favourite toy or product that My Diffability sells - Time Timer Watches, Vibrating Wiggle Pen
How do Renee and Tarryn decide what to stock - queries and searches from customers
What products do families love the most? The Move n’ Sit Wedge
Their approach to marketing - minimal, a lot of word of mouth, focus on organic traffic
Slowing your business growth so you don’t compromise the quality of what you’re doing



Useful Links: 

info@nacre.com.au 
Cathy Love LinkedIn
Nacre Website
Private Practice Made Perfect
Podcast

Renee and Tarryn's Quick Links

Website

Facebook

Instagram

YouTube

Tarryn Dee LinkedIn 

In this episode, I talk about all things NDIS with Renee Townsend and Tarry Dee, co-founders of My Diffability. We discuss the challenges as an online supplier, hearsay in the allied health sector, and, perhaps most importantly, remembering the bigger picture: it&rsquo;s about helping people.
The Victoria-based company is an online store that provides therapy resources, equipment, toys and gifts for people with different abilities, special needs, sensory processing disorder, autism ASD and learning difficulties.
Both owners are successful in their respective fields of Paediatric Speech Pathology and Occupational Therapy and after seeing a gap in the sector, made the leap to become business owners in 2011.
While they&rsquo;d put their success down to &ldquo;good fortune&rdquo;, they&rsquo;ve worked hard to upskill in order to set up the business and continue to grow, even through the challenging channels of the NDIS.
In this episode we cover:
<ul>
<li style="font-weight: 400;">Why Renee and Tarryn started My Diffability in 2011 - knowledge of affordable resources and how to use them</li>
<li style="font-weight: 400;">What the initial business plan looked like</li>
<li style="font-weight: 400;">How they found the start-up phase - a lot of good fortune through solid relationships</li>
<li style="font-weight: 400;">What My Diffability looks like today - 3 employees, still a small home-grown company</li>
<li style="font-weight: 400;">How do you build a business that serves you? Systems and processes and a good business partner balance</li>
<li style="font-weight: 400;">Taking calculated risks</li>
<li style="font-weight: 400;">Lessons learned from building a team - the challenge comes from working remotely</li>
<li style="font-weight: 400;">What does the working week look like for Renee and Tarryn?</li>
<li style="font-weight: 400;">What differentiates My Diffability from other therapy suppliers - hold customer service highly</li>
<li style="font-weight: 400;">Renee has learned a lot about communication - how to interact with different people and personalities</li>
<li style="font-weight: 400;">Tarryn has found a love for business - enjoying accounting, coding, editing etc.</li>
<li style="font-weight: 400;">Being a registered NDIS provider and what that looks like for them</li>
<li style="font-weight: 400;">How do they think the NDIS might change for everyone - we can&rsquo;t expect it to be perfect now or in five years</li>
<li style="font-weight: 400;">Renee and Tarryn&rsquo;s vision for My Diffability - holding a conference, upping the public speaking and education, employ people with disabilities</li>
<li style="font-weight: 400;">Favourite toy or product that My Diffability sells - Time Timer Watches, Vibrating Wiggle Pen</li>
<li style="font-weight: 400;">How do Renee and Tarryn decide what to stock - queries and searches from customers</li>
<li style="font-weight: 400;">What products do families love the most? The Move n&rsquo; Sit Wedge</li>
<li style="font-weight: 400;">Their approach to marketing - minimal, a lot of word of mouth, focus on organic traffic</li>
<li style="font-weight: 400;">Slowing your business growth so you don&rsquo;t compromise the quality of what you&rsquo;re doing </li>
</ul>
Useful Links:&nbsp;
<a href="mailto:info@nacre.com.au">info@nacre.com.au&nbsp;</a> <a href="https://www.linkedin.com/in/cathylove/">Cathy Love LinkedIn</a> <a href="https://www.nacre.com.au/">Nacre Website</a> <a href="http://privatepracticemadeperfect.com.au/">Private Practice Made Perfect</a> <a href="https://www.nacre.com.au/podcast">Podcast</a>
Renee and Tarryn's Quick Links
<a href="https://www.mydiffability.com.au">Website</a>
<a href="https://www.facebook.com/mydiffability/">Facebook</a>
<a href="https://publicbrowser.com/mydiffability_aus">Instagram</a>
<a href="https://www.youtube.com/channel/UCT-TD5z-YlJ_j6Dn3YBDhUQ">YouTube</a>
<a href="https://www.linkedin.com/in/tarryn-dee-23b41b8a/?originalSubdomain=au">Tarryn Dee LinkedIn </a>

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for paediatric allied health professionals, it’s going to be fun. She likes a chat.

Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru’s, possibly family and other generous folk she hasn’t roped in yet.

It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it’s highly likely that there will be humour and deviation from the topic.

…But we wish for even more.

Private Practice Made Perfect

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for allied health professionals, it’s going to be fun. She likes a chat. Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru’s, possibly family and other generous folk she hasn’t roped in yet. It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it’s highly likely that there will be humour and deviation from the topic. …But we wish for even more.

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for allied health professionals, it&rsquo;s going to be fun. She likes a chat. Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru&rsquo;s, possibly family and other generous folk she hasn&rsquo;t roped in yet. It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it&rsquo;s highly likely that there will be humour and deviation from the topic. &hellip;But we wish for even more.

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