Do you ever think about how reviews are such a high-value marketing tool for your business? Maybe you feel awkward about asking for reviews from your clients? To help many of you move away from your fears of reviews is Karl Schwantes, who joins PPMP Podcast to reveal so many gold nuggets about client reviews, you’ll be sitting on a goldmine by the end of the episode.

Karl is a Customer Service Expert, international award-winning author, a Telstra business award finalist, and the winner of the My Business Awards 2020 for the Best Customer Experience. He’s also the owner of Xennox Diamonds, a 47-year-old second-generation family business that has generated over 1,000 5-star reviews.

In this episode, you’ll hear Karl discuss Allied Health business owners and their relationship with reviews. He chats about why those in the Allied Health industry are often reluctant to ask for reviews, how to have the right perspective with reviews, and how to make the system around reviews a habit for clients and the team.

Topics covered on how to get 5-star reviews, the importance of reviews, and how to get started with using Google reviews:
Putting yourself in your client’s shoes, why you shouldn’t be asking for a clinical outcome testimonial and what to ask for instead, and how to properly respond to reviews (including negative ones).
The importance of showcasing what you do on the internet, not having the mindset of being “the best kept secret”, and reputation marketing – how to leverage your brand reputation on Google.
Optimising your Google Business profile, focusing on the patient experience, and the “Happiness Window” – Karl reveals the perfect time to ask people to leave a review.

Connect with Karl
Visit Karl’s Website
Follow Karl on Instagram (@5.starreviews) 
Connect with Karl on Facebook
Follow Karl on Twitter
Connect with Karl on LinkedIn
Check out Karl’s YouTube

Connect with Nacre Consulting: 
Join the Accelerator Mastermind
Complete the Allied Health Biz Quiz
Let’s connect on Instagram
Follow us on Facebook
Let’s connect on LinkedIn
Join our Facebook Group online community

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. 

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. 

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. 

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

Do you ever think about how reviews are such a high-value marketing tool for your business? Maybe you feel awkward about asking for reviews from your clients? To help many of you move away from your fears of reviews is Karl Schwantes, who joins PPMP Podcast to reveal so many gold nuggets about client reviews, you’ll be sitting on a goldmine by the end of the episode.
Karl is a Customer Service Expert, international award-winning author, a Telstra business award finalist, and the winner of the My Business Awards 2020 for the Best Customer Experience. He’s also the owner of Xennox Diamonds, a 47-year-old second-generation family business that has generated over 1,000 5-star reviews.
In this episode, you’ll hear Karl discuss Allied Health business owners and their relationship with reviews. He chats about why those in the Allied Health industry are often reluctant to ask for reviews, how to have the right perspective with reviews, and how to make the system around reviews a habit for clients and the team.
Topics covered on how to get 5-star reviews, the importance of reviews, and how to get started with using Google reviews:
<ul>
<li aria-level="1">Putting yourself in your client’s shoes, why you shouldn’t be asking for a clinical outcome testimonial and what to ask for instead, and how to properly respond to reviews (including negative ones).</li>
<li aria-level="1">The importance of showcasing what you do on the internet, not having the mindset of being “the best kept secret”, and reputation marketing – how to leverage your brand reputation on Google.</li>
<li aria-level="1">Optimising your Google Business profile, focusing on the patient experience, and the “Happiness Window” – Karl reveals the perfect time to ask people to leave a review.</li>
</ul>
Connect with Karl
<ul>
<li aria-level="1">Visit Karl’s <a href="https://www.karlschwantes.com.au/#:~:text=Karl%20Schwantes%20is%20a%20leader,need%20it%20and%20love%20it.">Website</a> </li>
<li aria-level="1">Follow Karl on Instagram (<a href="https://www.instagram.com/5.starreviews/?hl=en">@5.starreviews</a>) </li>
<li aria-level="1">Connect with Karl on <a href="https://www.facebook.com/The.Dream.Ring.Designer">Facebook</a> </li>
<li aria-level="1">Follow Karl on <a href="https://twitter.com/Karl_Schwantes">Twitter</a></li>
<li aria-level="1">Connect with Karl on <a href="https://www.linkedin.com/in/karlschwantes/?originalSubdomain=au">LinkedIn</a> </li>
<li aria-level="1">Check out Karl’s <a href="https://www.youtube.com/@my5starreviews500">YouTube</a> </li>
</ul>
Connect with Nacre Consulting: 
<ul>
<li aria-level="1"><a href="https://www.nacre.com.au/accelerator-mastermind/">Join the Accelerator Mastermind</a> </li>
<li aria-level="1"><a href="https://cathy-gjyivqgy.scoreapp.com/">Complete the Allied Health Biz Quiz</a> </li>
<li aria-level="1"><a href="https://www.instagram.com/nacre_consulting/">Let’s connect on Instagram</a> </li>
<li aria-level="1"><a href="https://www.facebook.com/nacreconsulting">Follow us on Facebook</a> </li>
<li aria-level="1"><a href="https://www.linkedin.com/in/cathylove?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAPg5_YBnDgeDdBOom24XghQcJh6PEkNXkA&amp;lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3B4cunirUeTpuFSGTIHfY%2FMw%3D%3D">Let’s connect on LinkedIn</a> </li>
<li aria-level="1"><a href="https://www.facebook.com/groups/PrivatePracticeMadePerfect">Join our Facebook Group online community</a> </li>
</ul>
More about The Private Practice Made Perfect Show: 
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. 
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. 
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. 
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for paediatric allied health professionals, it’s going to be fun. She likes a chat.

Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru’s, possibly family and other generous folk she hasn’t roped in yet.

It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it’s highly likely that there will be humour and deviation from the topic.

…But we wish for even more.

Private Practice Made Perfect

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for allied health professionals, it’s going to be fun. She likes a chat. Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru’s, possibly family and other generous folk she hasn’t roped in yet. It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it’s highly likely that there will be humour and deviation from the topic. …But we wish for even more.

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for allied health professionals, it&rsquo;s going to be fun. She likes a chat. Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru&rsquo;s, possibly family and other generous folk she hasn&rsquo;t roped in yet. It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it&rsquo;s highly likely that there will be humour and deviation from the topic. &hellip;But we wish for even more.

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