The allied health industry is slowly moving into the digital age, but needs to do more to respond to changing technology.

I chatted to Yianni Serpanos who’s helping Australia do just that. Yianni is the CEO and Founder of coreplus, Australia’s leading digital health practice management platform. The company is focused on delivering a “practice happy” experience that’s available anywhere, anytime.

coreplus allows health professionals to manage client records, appointments, Medicare billing/ claiming and finances in one online system accessible from any internet browser, smartphone or tablet.

coreplus began in 2009-10 and continues to grow after implementing a number of firsts in the allied health industry, including Medicare online claiming.

In this episode we talk about the digital healthcare experience, implementing changes for allied health professionals and the digital marketplace.

Topics covered:
coreplus is Australian focused - staying up to date with allied health rules and regulations
How the platform works for allied health professionals
What is interoperability? How systems connect with each other.
Agreed language between allied health providers
Yianni’s thoughts on the digital healthcare system in Australia
How the client/patient experience is being impacted by the changes in technology
The full digital health experience - an emerging idea
The evolving customer experience
Merging digital marketing thinking with health tech
Making the most of the ‘exit phase’ - following up on the client and building the relationship
The next steps allied health business owners should be taking - understanding the Privacy Act
Data breaches - human error in the healthcare industry
Change isn’t a one-off event - allied health business owners need to continually improve their understanding of the rules and regulations with the help of advisors
What’s the digital marketplace?
Yianni’s thoughts on how the digital marketplace will progress
Are GPs going fully digital in the next 12 months?
Connecting allied health business owners with secure messaging
Cooperating with the Australian Digital Health Agency
What will digital healthcare look like in the next 5 years? Australians need to build an integrated health team
Reimagining the business model of healthcare - can we introduce a subscription style healthcare service?

coreplus Website

Yianni's LinkedIn

coreplus Facebook

Yianni's Twitter

The allied health industry is slowly moving into the digital age, but needs to do more to respond to changing technology.
I chatted to Yianni Serpanos who&rsquo;s helping Australia do just that. Yianni is the CEO and Founder of coreplus, Australia&rsquo;s leading digital health practice management platform. The company is focused on delivering a &ldquo;practice happy&rdquo; experience that&rsquo;s available anywhere, anytime.
coreplus allows health professionals to manage client records, appointments, Medicare billing/ claiming and finances in one online system accessible from any internet browser, smartphone or tablet.
coreplus began in 2009-10 and continues to grow after implementing a number of firsts in the allied health industry, including Medicare online claiming.
In this episode we talk about the digital healthcare experience, implementing changes for allied health professionals and the digital marketplace.
Topics covered:
<ul>
<li style="font-weight: 400;">coreplus is Australian focused - staying up to date with allied health rules and regulations</li>
<li style="font-weight: 400;">How the platform works for allied health professionals</li>
<li style="font-weight: 400;">What is interoperability? How systems connect with each other.</li>
<li style="font-weight: 400;">Agreed language between allied health providers</li>
<li style="font-weight: 400;">Yianni&rsquo;s thoughts on the digital healthcare system in Australia</li>
<li style="font-weight: 400;">How the client/patient experience is being impacted by the changes in technology</li>
<li style="font-weight: 400;">The full digital health experience - an emerging idea</li>
<li style="font-weight: 400;">The evolving customer experience</li>
<li style="font-weight: 400;">Merging digital marketing thinking with health tech</li>
<li style="font-weight: 400;">Making the most of the &lsquo;exit phase&rsquo; - following up on the client and building the relationship</li>
<li style="font-weight: 400;">The next steps allied health business owners should be taking - understanding the <a href="https://www.oaic.gov.au/images/documents/privacy/applying-privacy-law/app-guidelines/APP-guidelines-combined-set-v1.pdf">Privacy Act</a></li>
<li style="font-weight: 400;">Data breaches - human error in the healthcare industry</li>
<li style="font-weight: 400;">Change isn&rsquo;t a one-off event - allied health business owners need to continually improve their understanding of the rules and regulations with the help of advisors</li>
<li style="font-weight: 400;">What&rsquo;s the digital marketplace?</li>
<li style="font-weight: 400;">Yianni&rsquo;s thoughts on how the digital marketplace will progress</li>
<li style="font-weight: 400;">Are GPs going fully digital in the next 12 months?</li>
<li style="font-weight: 400;">Connecting allied health business owners with secure messaging</li>
<li style="font-weight: 400;">Cooperating with the Australian Digital Health Agency</li>
<li style="font-weight: 400;">What will digital healthcare look like in the next 5 years? Australians need to build an integrated health team</li>
<li style="font-weight: 400;">Reimagining the business model of healthcare - can we introduce a subscription style healthcare service?</li>
</ul>
<a href="https://coreplus.com.au/">coreplus Website</a>
<a href="https://www.linkedin.com/in/yianni-john-serpanos-7562391/?originalSubdomain=au">Yianni's LinkedIn</a>
<a href="https://www.facebook.com/corepluspm/">coreplus Facebook</a>
<a href="https://twitter.com/yianni_serpanos">Yianni's Twitter</a>

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for paediatric allied health professionals, it’s going to be fun. She likes a chat.

Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru’s, possibly family and other generous folk she hasn’t roped in yet.

It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it’s highly likely that there will be humour and deviation from the topic.

…But we wish for even more.

Private Practice Made Perfect

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for allied health professionals, it’s going to be fun. She likes a chat. Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru’s, possibly family and other generous folk she hasn’t roped in yet. It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it’s highly likely that there will be humour and deviation from the topic. …But we wish for even more.

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for allied health professionals, it&rsquo;s going to be fun. She likes a chat. Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru&rsquo;s, possibly family and other generous folk she hasn&rsquo;t roped in yet. It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it&rsquo;s highly likely that there will be humour and deviation from the topic. &hellip;But we wish for even more.

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