Good customer service depends on good business systems and standards.

And this episode with Cate Schreck is brimming with information on how we can improve customer service in our allied health businesses. Cate is the boss lady of Lightbulb Training Solutions and author of the book “The A - Z of Service Excellence - The Essential Guide to becoming a Customer Service Professional.”

Lightbulb Training Solutions design and deliver training programs that create and maintain focused and skilled frontline staff for businesses in Geelong, Ballarat, Melbourne and beyond.

Episode highlights:
Cate tells us more about Lightbulb Training Solutions.
The power of selling slowly.
The services Cate provides for business frontline teams.
Main customer service challenges in businesses today.
Millennials in the workplace.
The NDIS audit process.
The problem with undocumented systems and standards in allied health businesses.
Top tips for setting business standards.
The most important thing customers are looking for and how to apply it in your business
The 3 P’s that customers make assessments on and what you can do about it.
3 steps for business owners to start the process of having excellent customer service.
Cate’s Book: A - Z of Service Excellence - The Essential Guide to becoming a Customer Service Professional
The benefits of working with external trainers.

Useful Links

Lightbulb Training Solutions Website

Lightbulb Training Solutions Instagram

Lightbulb Training Solutions LinkedIn

Lightbulb Training Solutions Email

Lightbulb Training Solutions Facebook

A - Z of Service Excellence - The Essential Guide to becoming a Customer Service Professional

Nacre Links: 

Website

LinkedIn

Twitter

Facebook

Instagram

Pinterest

Good customer service depends on good business systems and standards.
And this episode with Cate Schreck is brimming with information on how we can improve customer service in our allied health businesses. Cate is the boss lady of Lightbulb Training Solutions and author of the book &ldquo;The A - Z of Service Excellence - The Essential Guide to becoming a Customer Service Professional.&rdquo;
Lightbulb Training Solutions design and deliver training programs that create and maintain focused and skilled frontline staff for businesses in Geelong, Ballarat, Melbourne and beyond.
Episode highlights:
<ul>
<li>Cate tells us more about Lightbulb Training Solutions.</li>
<li>The power of selling slowly.</li>
<li>The services Cate provides for business frontline teams.</li>
<li>Main customer service challenges in businesses today.</li>
<li>Millennials in the workplace.</li>
<li>The NDIS audit process.</li>
<li>The problem with undocumented systems and standards in allied health businesses.</li>
<li>Top tips for setting business standards.</li>
<li>The most important thing customers are looking for and how to apply it in your business</li>
<li>The 3 P&rsquo;s that customers make assessments on and what you can do about it.</li>
<li>3 steps for business owners to start the process of having excellent customer service.</li>
<li>Cate&rsquo;s Book: A - Z of Service Excellence - The Essential Guide to becoming a Customer Service Professional</li>
<li>The benefits of working with external trainers.</li>
</ul>
Useful Links
<a href="https://lightbulbtraining.com.au/">Lightbulb Training Solutions Website</a>
<a href="http://instagram.com/lightbulbtraining">Lightbulb Training Solutions Instagram</a>
<a href="https://www.linkedin.com/company/lightbulb-training-solutions">Lightbulb Training Solutions LinkedIn</a>
<a href="mailto:admin@lightbulbtraining.com.au">Lightbulb Training Solutions Email</a>
<a href="https://www.facebook.com/LightbulbTrainingSolutions/">Lightbulb Training Solutions Facebook</a>
<a href="https://lightbulbtraining.com.au/the-book">A - Z of Service Excellence - The Essential Guide to becoming a Customer Service Professional</a>
Nacre Links:&nbsp;
<a href="https://www.nacre.com.au/">Website</a>
<a href="https://www.linkedin.com/in/cathylove/">LinkedIn</a>
<a href="https://twitter.com/NacreConsulting">Twitter</a>
<a href="https://www.facebook.com/nacreconsulting">Facebook</a>
<a href="https://www.instagram.com/nacre_consulting/">Instagram</a>
<a href="https://www.pinterest.com.au/cathyl3235/">Pinterest</a>

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for paediatric allied health professionals, it’s going to be fun. She likes a chat.

Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru’s, possibly family and other generous folk she hasn’t roped in yet.

It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it’s highly likely that there will be humour and deviation from the topic.

…But we wish for even more.

Private Practice Made Perfect

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for allied health professionals, it’s going to be fun. She likes a chat. Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru’s, possibly family and other generous folk she hasn’t roped in yet. It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it’s highly likely that there will be humour and deviation from the topic. …But we wish for even more.

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for allied health professionals, it&rsquo;s going to be fun. She likes a chat. Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru&rsquo;s, possibly family and other generous folk she hasn&rsquo;t roped in yet. It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it&rsquo;s highly likely that there will be humour and deviation from the topic. &hellip;But we wish for even more.

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