Good customer service depends on good business systems and standards.

And this episode with Cate Schreck is brimming with information on how we can improve customer service in our allied health businesses. Cate is the boss lady of Lightbulb Training Solutions and author of the book “The A - Z of Service Excellence - The Essential Guide to becoming a Customer Service Professional.”

Lightbulb Training Solutions design and deliver training programs that create and maintain focused and skilled frontline staff for businesses in Geelong, Ballarat, Melbourne and beyond.

Episode highlights:
Cate tells us more about Lightbulb Training Solutions.
The power of selling slowly.
The services Cate provides for business frontline teams.
Main customer service challenges in businesses today.
Millennials in the workplace.
The NDIS audit process.
The problem with undocumented systems and standards in allied health businesses.
Top tips for setting business standards.
The most important thing customers are looking for and how to apply it in your business
The 3 P’s that customers make assessments on and what you can do about it.
3 steps for business owners to start the process of having excellent customer service.
Cate’s Book: A - Z of Service Excellence - The Essential Guide to becoming a Customer Service Professional
The benefits of working with external trainers.

Useful Links

Lightbulb Training Solutions Website

Lightbulb Training Solutions Instagram

Lightbulb Training Solutions LinkedIn

Lightbulb Training Solutions Email

Lightbulb Training Solutions Facebook

A - Z of Service Excellence - The Essential Guide to becoming a Customer Service Professional

Nacre Links: 

Website

LinkedIn

Twitter

Facebook

Instagram

Pinterest

Good customer service depends on good business systems and standards.
And this episode with Cate Schreck is brimming with information on how we can improve customer service in our allied health businesses. Cate is the boss lady of Lightbulb Training Solutions and author of the book &ldquo;The A - Z of Service Excellence - The Essential Guide to becoming a Customer Service Professional.&rdquo;
Lightbulb Training Solutions design and deliver training programs that create and maintain focused and skilled frontline staff for businesses in Geelong, Ballarat, Melbourne and beyond.
Episode highlights:
<ul>
<li>Cate tells us more about Lightbulb Training Solutions.</li>
<li>The power of selling slowly.</li>
<li>The services Cate provides for business frontline teams.</li>
<li>Main customer service challenges in businesses today.</li>
<li>Millennials in the workplace.</li>
<li>The NDIS audit process.</li>
<li>The problem with undocumented systems and standards in allied health businesses.</li>
<li>Top tips for setting business standards.</li>
<li>The most important thing customers are looking for and how to apply it in your business</li>
<li>The 3 P&rsquo;s that customers make assessments on and what you can do about it.</li>
<li>3 steps for business owners to start the process of having excellent customer service.</li>
<li>Cate&rsquo;s Book: A - Z of Service Excellence - The Essential Guide to becoming a Customer Service Professional</li>
<li>The benefits of working with external trainers.</li>
</ul>
Useful Links
<a href="https://lightbulbtraining.com.au/">Lightbulb Training Solutions Website</a>
<a href="http://instagram.com/lightbulbtraining">Lightbulb Training Solutions Instagram</a>
<a href="https://www.linkedin.com/company/lightbulb-training-solutions">Lightbulb Training Solutions LinkedIn</a>
<a href="mailto:admin@lightbulbtraining.com.au">Lightbulb Training Solutions Email</a>
<a href="https://www.facebook.com/LightbulbTrainingSolutions/">Lightbulb Training Solutions Facebook</a>
<a href="https://lightbulbtraining.com.au/the-book">A - Z of Service Excellence - The Essential Guide to becoming a Customer Service Professional</a>
Nacre Links:&nbsp;
<a href="https://www.nacre.com.au/">Website</a>
<a href="https://www.linkedin.com/in/cathylove/">LinkedIn</a>
<a href="https://twitter.com/NacreConsulting">Twitter</a>
<a href="https://www.facebook.com/nacreconsulting">Facebook</a>
<a href="https://www.instagram.com/nacre_consulting/">Instagram</a>
<a href="https://www.pinterest.com.au/cathyl3235/">Pinterest</a>

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for paediatric allied health professionals, it’s going to be fun. She likes a chat.

Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru’s, possibly family and other generous folk she hasn’t roped in yet.

It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it’s highly likely that there will be humour and deviation from the topic.

…But we wish for even more.

Private Practice Made Perfect

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for allied health professionals, it’s going to be fun. She likes a chat. Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru’s, possibly family and other generous folk she hasn’t roped in yet. It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it’s highly likely that there will be humour and deviation from the topic. …But we wish for even more.

Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for allied health professionals, it&rsquo;s going to be fun. She likes a chat. Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru&rsquo;s, possibly family and other generous folk she hasn&rsquo;t roped in yet. It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it&rsquo;s highly likely that there will be humour and deviation from the topic. &hellip;But we wish for even more.

Cate Schreck Interview - Reap the Rewards of Service Excellence in Your Allied Health Business Today

Enjoy this rerun of Episode 300 where Cathy Love shares a comprehensive business flight plan for young Allied Health Businesses who have recently ventured into the entrepreneurial path. Remember: starting and growing a business can be challenging, but you don’t have to do it alone!  

Cathy discusses the importance of setting the foundations right for your business as early as possible. Lean in and throw that note-taking hat on, because this episode outlines all the key factors you need to consider when growing your Allied Health business.

Here are some items you’ll discover in the Flying Start-Up Club ‘Black Box’:  
12 Weeks of intensive Lunch and Learn sessions for you to ask our Coaches and Consultants ANYTHING.  
Access to our Business Resource Portal.  
Access to monthly Business Owner Lunch Time Trainings.  
Join one of our weekly Coaching Zones to learn with other Allied Health Business Owners.  
Benefit from our Nacre Consulting Members Community.  
Have the Nacre Consulting team as your trusted co-pilot.  

 In this episode, Cathy also talks through 13 guiding principles for launching a successful Allied Health Business in Australia. Some of them are: 
Understanding the Allied Health Landscape in Australia 
Developing Personal, Management, and Leadership Skills 
Defining Your Business Vision, Mission, and Goals 
Legal Requirements, Trading Entities, and Intellectual Property 
Crafting Your Business Plan 
Financial Management, Funding, and Software Solutions 

Listen to the episode to learn them all! 

 This program has limited spots, and they are filling up! So, if you’re wondering if you can still board this plane, drop us an email at hello@nacre.com.au for more info. 

To read more about the Flying Start-Up program, check out our blog post athttps://www.nacre.com.au/the-flying-start-up-club/

Connect with Cathy Love
Visit Cathy’s website
Connect with Cathy on LinkedIn

Connect with Nacre Consulting: 
Join the Accelerator Mastermind
Complete the Allied Health Biz Quiz
Let’s connect on Instagram
Follow us on Facebook
Let’s connect on LinkedIn
Join our Facebook Group online community

More about The Private Practice Made Perfect Show: 

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.   

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.   

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.   

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.   

Enjoy this rerun of Episode 300 where Cathy Love shares a comprehensive business flight plan for young Allied Health Businesses who have recently ventured into the entrepreneurial path. Remember: starting and growing a business can be challenging, but you don’t have to do it alone!  
Cathy discusses the importance of setting the foundations right for your business as early as possible. Lean in and throw that note-taking hat on, because this episode outlines all the key factors you need to consider when growing your Allied Health business.
Here are some items you’ll discover in the Flying Start-Up Club ‘Black Box’:  
<ul>
<li aria-level="1">12 Weeks of intensive Lunch and Learn sessions for you to ask our Coaches and Consultants ANYTHING.  </li>
<li aria-level="1">Access to our Business Resource Portal.  </li>
<li aria-level="1">Access to monthly Business Owner Lunch Time Trainings.  </li>
<li aria-level="1">Join one of our weekly Coaching Zones to learn with other Allied Health Business Owners.  </li>
<li aria-level="1">Benefit from our Nacre Consulting Members Community.  </li>
<li aria-level="1">Have the Nacre Consulting team as your trusted co-pilot.  </li>
</ul>
 In this episode, Cathy also talks through 13 guiding principles for launching a successful Allied Health Business in Australia. Some of them are: 
<ol>
<li>Understanding the Allied Health Landscape in Australia </li>
<li>Developing Personal, Management, and Leadership Skills </li>
<li>Defining Your Business Vision, Mission, and Goals </li>
<li>Legal Requirements, Trading Entities, and Intellectual Property </li>
<li>Crafting Your Business Plan </li>
<li>Financial Management, Funding, and Software Solutions </li>
</ol>
Listen to the episode to learn them all! 
 This program has limited spots, and they are filling up! So, if you’re wondering if you can still board this plane, drop us an email at hello@nacre.com.au for more info. 
To read more about the Flying Start-Up program, check out our blog post at<a href="https://www.nacre.com.au/the-flying-start-up-club/"> https://www.nacre.com.au/the-flying-start-up-club/</a> 
Connect with Cathy Love  
<ul>
<li aria-level="1">Visit Cathy’s<a href="https://nacre.com.au/"> website</a>  </li>
<li aria-level="1">Connect with Cathy on<a href="https://www.linkedin.com/in/cathylove/"> LinkedIn</a>   </li>
</ul>
 Connect with Nacre Consulting:   
<ul>
<li aria-level="1"><a href="https://www.nacre.com.au/accelerator-mastermind/">Join the Accelerator Mastermind</a>   </li>
<li aria-level="1"><a href="https://cathy-gjyivqgy.scoreapp.com/">Complete the Allied Health Biz Quiz</a>   </li>
<li aria-level="1"><a href="https://www.instagram.com/nacreconsultingau/">Let’s connect on Instagram</a>   </li>
<li aria-level="1"><a href="https://www.facebook.com/nacreconsultingau">Follow us on Facebook</a>   </li>
<li aria-level="1"><a href="https://www.linkedin.com/in/cathylove?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAPg5_YBnDgeDdBOom24XghQcJh6PEkNXkA&amp;lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3B4cunirUeTpuFSGTIHfY%2FMw%3D%3D">Let’s connect on LinkedIn</a>   </li>
<li aria-level="1"><a href="https://www.facebook.com/groups/PrivatePracticeMadePerfect">Join our Facebook Group online community</a>   </li>
</ul>
More about The Private Practice Made Perfect Show:   
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.   
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.   
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.   
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

Rerun: The Flying Start-Up Club: Launching A Successful Allied Health Business

It’s an honour to have Dr. Linda Wilson, Stress Management Specialist and Practice Director, back on the podcast once more for a wonderfully in-depth discussion. This time around, Cathy and Dr. Linda explore the complexities of Allied Health now versus in the past, giving you a lot to think about in terms of how far we’ve all come in the industry. 

You’ll hear them discuss the changes in the way healthcare practices think about their businesses, the accessibility of business knowledge and support, your approach to relationships, and they also touch on Dr. Linda’s book, Stress Made Easy: Peeling Women Off the Ceiling. They also chat about the intricacies of wellbeing and how it’s changed over the years, including Dr. Linda’s newest venture, The Wellness Agenda. 

Topics covered on Allied Health relationships and wellbeing:  
What trends and patterns Dr. Linda has noticed in the last decade in Allied Health. 
Importance of working on your personal wellbeing and your passionate side as a business owner. 
Being market and message savvy in order to boot business. 
Understanding the importance of relationships. 
Being aware of your niche. 
Leading as a business owner from the very beginning – sustainable thinking. 
Wellbeing and its intricacies, including the magic of music. 
What are the blocks to your wellbeing? 

Connect with Dr. Linda Wilson
Visit Dr. Linda’s Website 
Connect with Dr. Linda on Facebook
Follow Dr. Linda on Twitter
Follow Dr. Linda on Instagram (@drstressless) 
Subscribe to Dr. Linda’s YouTube Channel

Connect with Nacre Consulting: 
Join the Accelerator Mastermind
Complete the Allied Health Biz Quiz
Let’s connect on Instagram
Follow us on Facebook
Let’s connect on LinkedIn
Join our Facebook Group online community

More about The Private Practice Made Perfect Show: 

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.  

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.  

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.  

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.  

It’s an honour to have Dr. Linda Wilson, Stress Management Specialist and Practice Director, back on the podcast once more for a wonderfully in-depth discussion. This time around, Cathy and Dr. Linda explore the complexities of Allied Health now versus in the past, giving you a lot to think about in terms of how far we’ve all come in the industry. 
You’ll hear them discuss the changes in the way healthcare practices think about their businesses, the accessibility of business knowledge and support, your approach to relationships, and they also touch on Dr. Linda’s book, Stress Made Easy: Peeling Women Off the Ceiling. They also chat about the intricacies of wellbeing and how it’s changed over the years, including Dr. Linda’s newest venture, The Wellness Agenda. 
Topics covered on Allied Health relationships and wellbeing:  
<ul>
<li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">What trends and patterns Dr. Linda has noticed in the last decade in Allied Health. </li>
<li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Importance of working on your personal wellbeing and your passionate side as a business owner. </li>
<li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Being market and message savvy in order to boot business. </li>
<li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">Understanding the importance of relationships. </li>
<li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Being aware of your niche. </li>
<li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="6" data-aria-level="1">Leading as a business owner from the very beginning – sustainable thinking. </li>
<li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="6" data-aria-level="1">Wellbeing and its intricacies, including the magic of music. </li>
<li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="6" data-aria-level="1">What are the blocks to your wellbeing? </li>
</ul>
Connect with Dr. Linda Wilson  
<ul>
<li data-leveltext="●" data-font="Verdana" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Verdana&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Visit Dr. Linda’s <a href="https://drlindawilson.com/">Website </a> </li>
<li data-leveltext="●" data-font="Verdana" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Verdana&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">Connect with Dr. Linda on <a href="https://www.facebook.com/dr.linda.wilson.wellness.consultant/">Facebook</a> </li>
<li data-leveltext="●" data-font="Verdana" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Verdana&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Follow Dr. Linda on <a href="https://x.com/Dr_Stress_Less">Twitter</a> </li>
<li data-leveltext="●" data-font="Verdana" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Verdana&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="6" data-aria-level="1">Follow Dr. Linda on Instagram (<a href="https://www.instagram.com/drstressless/">@drstressless</a>) </li>
<li data-leveltext="●" data-font="Verdana" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Verdana&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="7" data-aria-level="1">Subscribe to Dr. Linda’s <a href="https://www.youtube.com/@drlindawilson2386">YouTube Channel</a> </li>
</ul>
 Connect with Nacre Consulting:  
<ul>
<li data-leveltext="●" data-font="Verdana" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Verdana&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="8" data-aria-level="1"><a href="https://www.nacre.com.au/accelerator-mastermind/">Join the Accelerator Mastermind</a>  </li>
<li data-leveltext="●" data-font="Verdana" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Verdana&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="9" data-aria-level="1"><a href="https://cathy-gjyivqgy.scoreapp.com/">Complete the Allied Health Biz Quiz</a>  </li>
<li data-leveltext="●" data-font="Verdana" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Verdana&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="10" data-aria-level="1"><a href="https://www.instagram.com/nacreconsultingau/">Let’s connect on Instagram</a>  </li>
<li data-leveltext="●" data-font="Verdana" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Verdana&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="11" data-aria-level="1"><a href="https://www.facebook.com/nacreconsultingau">Follow us on Facebook</a>  </li>
<li data-leveltext="●" data-font="Verdana" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Verdana&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="12" data-aria-level="1"><a href="https://www.linkedin.com/in/cathylove?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAPg5_YBnDgeDdBOom24XghQcJh6PEkNXkA&amp;lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3B4cunirUeTpuFSGTIHfY%2FMw%3D%3D">Let’s connect on LinkedIn</a>  </li>
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</ul>
More about The Private Practice Made Perfect Show:  
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.  
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.  
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.  
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

Allied Health Relationships Now vs. Then

From Alice Springs to PPMP – how exciting to have Mia Poklepovich join the podcast in this insightful and interesting episode. Occupational Therapist and Founding Director of OT Inspire, Mia shares the ins-and-outs of her business and dives into her experience as an Allied Health Business Owner.

You’ll hear Mia discuss the early days of OT Inspire, how her OT skills come into play for her role as a business owner, how she creates balance in her life, and much more.

Topics covered on Mia’s journey:
OT skills that help and support Mia as an Allied Health Business Owner.
The importance of looking after yourself and your wellbeing.
How Mia maintains a balance in work and life.
Why having a simplified model is actually a good thing.
Mia’s thoughts on “traditional” therapy and the effects of burnout.
Her experiences at university, including the Generalist role.
How OT Inspire supports clients in a remote and nuanced context.
Where therapists can go to support the First Nation community.
Being accountable for your time as a business owner.

Connect with Mia Poklepovich
Visit Mia’s Website 
Follow Mia on Instagram (@miapoko & @ot_inspire_therapy) 
Connect with Mia on Facebook 
Connect with Mia on LinkedIn 

Connect with Nacre Consulting: 
Join the Accelerator Mastermind
Complete the Allied Health Biz Quiz
Let’s connect on Instagram
Follow us on Facebook
Let’s connect on LinkedIn
Join our Facebook Group online community

More about The Private Practice Made Perfect Show: 

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. 

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. 

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. 

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. 

From Alice Springs to PPMP – how exciting to have Mia Poklepovich join the podcast in this insightful and interesting episode. Occupational Therapist and Founding Director of OT Inspire, Mia shares the ins-and-outs of her business and dives into her experience as an Allied Health Business Owner.
You’ll hear Mia discuss the early days of OT Inspire, how her OT skills come into play for her role as a business owner, how she creates balance in her life, and much more.
Topics covered on Mia’s journey:
<ul>
<li aria-level="1">OT skills that help and support Mia as an Allied Health Business Owner.</li>
<li aria-level="1">The importance of looking after yourself and your wellbeing.</li>
<li aria-level="1">How Mia maintains a balance in work and life.</li>
<li aria-level="1">Why having a simplified model is actually a good thing.</li>
<li aria-level="1">Mia’s thoughts on “traditional” therapy and the effects of burnout.</li>
<li aria-level="1">Her experiences at university, including the Generalist role.</li>
<li aria-level="1">How OT Inspire supports clients in a remote and nuanced context.</li>
<li aria-level="1">Where therapists can go to support the First Nation community.</li>
<li aria-level="1">Being accountable for your time as a business owner.</li>
</ul>
Connect with Mia Poklepovich 
<ul>
<li aria-level="1">Visit Mia’s <a href="https://www.otinspire.com.au/">Website </a></li>
<li aria-level="1">Follow Mia on Instagram (<a href="https://www.instagram.com/miapoko/">@miapoko</a> &amp; <a href="https://www.instagram.com/ot_inspire_therapy/">@ot_inspire_therapy</a>) </li>
<li aria-level="1">Connect with Mia on <a href="https://www.facebook.com/otinspireaustralia/">Facebook </a></li>
<li aria-level="1">Connect with Mia on <a href="https://au.linkedin.com/in/mia-poklepovich-6b7500140">LinkedIn </a></li>
</ul>
Connect with Nacre Consulting: 
<ul>
<li aria-level="1"><a href="https://www.nacre.com.au/accelerator-mastermind/">Join the Accelerator Mastermind</a> </li>
<li aria-level="1"><a href="https://cathy-gjyivqgy.scoreapp.com/">Complete the Allied Health Biz Quiz</a> </li>
<li aria-level="1"><a href="https://www.instagram.com/nacreconsultingau/">Let’s connect on Instagram</a> </li>
<li aria-level="1"><a href="https://www.facebook.com/nacreconsultingau">Follow us on Facebook</a> </li>
<li aria-level="1"><a href="https://www.linkedin.com/in/cathylove?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAPg5_YBnDgeDdBOom24XghQcJh6PEkNXkA&amp;lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3B4cunirUeTpuFSGTIHfY%2FMw%3D%3D">Let’s connect on LinkedIn</a> </li>
<li aria-level="1"><a href="https://www.facebook.com/groups/PrivatePracticeMadePerfect">Join our Facebook Group online community</a> </li>
</ul>
More about The Private Practice Made Perfect Show: 
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. 
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. 
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. 
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

Cate Schreck Interview - Reap the Rewards of Service Excellence in Your Allied Health Business Today

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