As consumers, we’ve had our share of bad customer service experiences. All of us have found ourselves disappointed about something we’ve purchased at one time or another, whether it’s been a product, service, meal, haircut, or otherwise. Knowing when it is appropriate to make a complaint can be difficult. There may be plenty of times when the solution you want isn’t being presented, and you want to tear your hair out. It can be even more unclear when you should or shouldn’t complain about the customer service you were provided.  So, what does make customer service complaint-worthy? And how do you complain about it in a way most likely to get you a satisfying resolution? We are now joined by the Managing Director of Power Lab, Megan Power to find out what your rights are as a consumer.

<p>As consumers, we’ve had our share of bad customer service experiences. All of us have found ourselves disappointed about something we’ve purchased at one time or another, whether it’s been a product, service, meal, haircut, or otherwise. Knowing when it is appropriate to make a complaint can be difficult. There may be plenty of times when the solution you want isn’t being presented, and you want to tear your hair out. It can be even more unclear when you should or shouldn’t complain about the customer service you were provided.  So, what does make customer service complaint-worthy? And how do you complain about it in a way most likely to get you a satisfying resolution? We are now joined by the Managing Director of Power Lab, Megan Power to find out what your rights are as a consumer.</p>

POWER Talk is a mid-morning talk show that delves deeper into the news of the day, along with larger societal themes, inviting listeners to help unpack issues on the day’s current affairs agenda and topics close to their hearts. The host also interviews the biggest newsmakers and experts in South Africa, helping listeners make sense of their world.

<p>POWER Talk is a mid-morning talk show that delves deeper into the news of the day, along with larger societal themes, inviting listeners to help unpack issues on the day&rsquo;s current affairs agenda and topics close to their hearts. The host also interviews the biggest newsmakers and experts in South Africa, helping listeners make sense of their world.</p>