As consumers, we’ve had our share of bad customer service experiences. All of us have found ourselves disappointed about something we’ve purchased at one time or another, whether it’s been a product, service, meal, haircut, or otherwise. Knowing when it is appropriate to make a complaint can be difficult. There may be plenty of times when the solution you want isn’t being presented, and you want to tear your hair out. It can be even more unclear when you should or shouldn’t complain about the customer service you were provided.  So, what does make customer service complaint-worthy? And how do you complain about it in a way most likely to get you a satisfying resolution? We are now joined by the Managing Director of Power Lab, Megan Power to find out what your rights are as a consumer.