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When visiting a website, a chat feature sometimes connects you with a live chat or “a real person” to assist you with your query. Lately organizations are using a chatbot feature to support customers with general questions and reduce calls to their help desk. But chatbots have an up-and-coming role in the eLearning space. We are in conversation with Head of Client Services at Digify Africa, Omphile Kgwathe about the use of WhatsApp chatbot in giving low to middle-income households access to financial information. 

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