The National Consumer Commission (NCC) has launched an investigation into FlySafair after the airline admitted to overbooking practices on social media. 

This stems from a social media storm over overbooked flights impacting people’s travel plans. 

FlySafair reportedly overbooked a flight over the past weekend, leaving a passenger stranded despite having paid to secure a seat on the flight.  Thabiso Kotane speaks to National Consumer Commission Head of Complaints and Investigations.