Decode Communications unveiled the fifth edition of the South African Government Leaders on X Report at a highprofile event in Sandton. The report, which assesses how government leaders use X (formerly Twitter) to engage with citizens, comes at a pivotal moment in South Africa’s democratic journey. The nation is navigating its first Government of National Unity (GNU) and grappling with pressing socioeconomic challenges. The report underscores the critical role of social media in fostering transparency, accountability, and trust between leaders and citizens. In a country where issues like potholes, rising food prices, water shortages, and crime dominate public discourse, X has emerged as a virtual imbizo. In this space, citizens demand direct engagement and meaningful dialogue with their leaders. Thabiso Kotane was in conversation with Lorato Tshenkeng, Founder & CEO of Decode Communications.