Dual-eligible members are often described as the most complex population in health care, and many health plans continue to struggle with how best to support them. In this sponsored episode of Podnosis, Darin Buxbaum, co-founder and CEO of Wider Circle, joins host Chris Hayden to discuss why traditional engagement and enrollment models frequently miss the mark.

Buxbaum explains how a lack of trust, fragmented Medicare and Medicaid alignment, and broker-driven approaches contribute to high churn and poor member experiences. He also outlines why community-based, peer-led engagement can be more effective, citing published research and real-world results that show stronger retention and lower inpatient utilization.

The conversation explores the growing urgency created by CMS rules requiring exclusively aligned enrollment and what those changes mean for Medicare Advantage and Medicaid managed care organizations. Health plan leaders will gain insight into how to stabilize members, prepare them for alignment and build trust-based relationships that support better care and stronger performance. Listen to the full interview to learn how community can become a strategic advantage.