As healthcare organizations look to ease clinician burden and improve care delivery, health IT is becoming a strategic lever, not just an operational tool. In this episode of Podnosis, Chad Dodd, vice president of product management at Athenahealth, shares a practical perspective on how technology can address some of the industry’s most persistent workflow challenges.

Dodd explains how AI-powered documentation, automated insights and emerging agent-based tools can help reduce administrative friction while giving clinicians more time to focus on patients. He also outlines where technology has limits, including workforce shortages, reimbursement pressures and other systemic issues that require broader industry action.

A central theme is the importance of clinician-led innovation. Athenahealth’s development model brings clinicians, engineers and data scientists together to build tools that reflect real workflows rather than adding complexity to them.

The conversation also explores why trust, transparency and optionality are essential to AI adoption. For healthcare leaders, technology stakeholders and anyone shaping the future of care delivery, this episode offers a grounded look at how health IT can move from promise to practical impact. Click play to hear how clinician collaboration is redefining the next era of healthcare technology.