It’s no secret that health insurance is among the most complex parts of healthcare. With many parties involved, and evolving approaches to plan design, patients today are often confused and frustrated by their billing experience. 

Some health tech companies, like Inbox Health, help providers communicate more proactively with patients about what they might owe and what repayment options are available to them. To explain the current trends in patient billing, senior writer Anastassia Gliadkovskaya chats with Inbox Health’s co-founder and CEO Blake Walker. 

To learn more about the topics in this episode: 

• Consumer Financial Protection Bureau shake-up leaves medical debt reform in limbo

• Why one New York health system stopped suing its patients

• Federal watchdog warns medical debt collectors off illegal tactics