Breakdowns in patient navigation can have consequences beyond patient frustration, contributing to missed appointments, avoidable emergency department visits and lost revenue for healthcare organizations.

Nichole Davis, founder and CEO of Wayfinder Patient Advocates, believes healthcare organizations should treat these breakdowns, which she calls "trust leaks," as operational problems that can be identified, measured and addressed. Her approach focuses on improving care coordination, equipping patients to make informed decisions and translating patient feedback into meaningful changes.

In this week's episode of "Podnosis," Fierce Healthcare Senior Writer Anastassia Gliadkovskaya speaks with Davis about the connection between patient trust and organizational performance, practical strategies for improving care navigation and why these efforts are particularly important as healthcare organizations face growing financial pressures.

To learn more about the topics in this episode: 
Who do Americans believe have the most influence in healthcare?
Three-quarters of Americans disillusioned with costs, say healthcare is defining voting issue
Industry Voices—Return to trust: How lack of transparency can damage relationships in healthcare

Breakdowns in patient navigation can have consequences beyond patient frustration, contributing to missed appointments, avoidable emergency department visits and lost revenue for healthcare organizations.
Nichole Davis, founder and CEO of Wayfinder Patient Advocates, believes healthcare organizations should treat these breakdowns, which she calls "trust leaks," as operational problems that can be identified, measured and addressed. Her approach focuses on improving care coordination, equipping patients to make informed decisions and translating patient feedback into meaningful changes.
In this week's episode of "Podnosis," Fierce Healthcare Senior Writer Anastassia Gliadkovskaya speaks with Davis about the connection between patient trust and organizational performance, practical strategies for improving care navigation and why these efforts are particularly important as healthcare organizations face growing financial pressures.
To learn more about the topics in this episode:&nbsp;
<ul>
<li><a href="https://www.fiercehealthcare.com/providers/sachshealth-survey-examines-american-perceptions-health-stakeholder-influence" aria-label="Link Who do Americans believe have the most influence in healthcare?">Who do Americans believe have the most influence in healthcare?</a></li>
<li><a href="https://www.fiercehealthcare.com/regulatory/usofcare-survey-three-quarters-americans-say-healthcare-defining-voting-issue" aria-label="Link Three-quarters of Americans disillusioned with costs, say healthcare is defining voting issue">Three-quarters of Americans disillusioned with costs, say healthcare is defining voting issue</a></li>
<li><a href="https://www.fiercehealthcare.com/practices/industry-voices-return-to-trust-how-lack-transparency-can-damage-relationships-healthcare" aria-label="Link Industry Voices&mdash;Return to trust: How lack of transparency can damage relationships in healthcare">Industry Voices&mdash;Return to trust: How lack of transparency can damage relationships in healthcare</a></li>
</ul>

Podnosis: the pulse of the healthcare industry. Every week, journalists from Fierce Healthcare dive into some of the industry’s biggest trends. We talk to the experts about what’s important now so you can prep for the future. Hear about all things healthcare, from physician practices to hospital chains and insurance giants—and those that mix all three—plus the tech they use, disruptors looking to compete and people moving the sector forward. Follow Podnosis on Apple Podcasts, Spotify, Amazon or wherever you get your podcasts.

Podnosis: the pulse of the healthcare industry. Every week, journalists from Fierce Healthcare dive into some of the industry’s biggest trends. We talk to the experts about what’s important now so you can prep for the future. Hear about all things healthcare, from physician practices to hospital chains and insurance giants—and those that mix all three—plus the tech they use, disruptors looking to compete and people moving the sector forward. Follow Podnosis on Apple Podcasts, Spotify, Amazon or wherever you get your podcasts.

Podnosis

Podnosis: the pulse of the healthcare industry. Every week, journalists from Fierce Healthcare dive into some of the industry’s biggest trends. We talk to the experts about what’s important now so you can prep for the future. Hear about all things healthcare, from physician practices to hospital chains and insurance giants—and those that mix all three—plus the tech they use, disruptors looking to compete and people moving the sector forward. Follow Podnosis on Apple Podcasts, Spotify, Amazon or wherever you get your podcasts.