It’s no secret that healthcare is complicated. Patients face escalating costs and significant complexity as they try to navigate their own health journeys.

That’s why CVS Health is making significant investments to improve the consumer experience and simplify patients’ interactions with the healthcare system. Amy Compton-Phillips, M.D., the company’s chief medical officer, joins senior writer Paige Minemyer to unpack initiatives such as CVS Health 100 and discuss what the ideal patient experience might look like.

To learn more about the topics in this episode: 
CVS unveils Health 100, its new Google-powered consumer engagement platform
A look at how CVS is leaning on 'agentic twins' in developing consumer tech
Inside Aetna's investments to build provider trust
Consumers' satisfaction with health plan apps improves with familiarity: JD Power

It&rsquo;s no secret that healthcare is complicated. Patients face escalating costs and significant complexity as they try to navigate their own health journeys.
That&rsquo;s why CVS Health is making significant investments to improve the consumer experience and simplify patients&rsquo; interactions with the healthcare system. Amy Compton-Phillips, M.D., the company&rsquo;s chief medical officer, joins senior writer Paige Minemyer to unpack initiatives such as CVS Health 100 and discuss what the ideal patient experience might look like.
To learn more about the topics in this episode:&nbsp;
<ul>
<li><a href="https://www.fiercehealthcare.com/health-tech/cvs-unveils-health-100-its-new-google-powered-consumer-engagement-platform">CVS unveils Health 100, its new Google-powered consumer engagement platform</a></li>
<li><a href="https://www.fiercehealthcare.com/payers/look-how-cvs-leaning-agentic-twins-developing-consumer-tech">A look at how CVS is leaning on 'agentic twins' in developing consumer tech</a></li>
<li><a href="https://www.fiercehealthcare.com/payers/why-aetna-investing-improvements-build-provider-trust">Inside Aetna's investments to build provider trust</a></li>
<li><a href="https://www.fiercehealthcare.com/payers/consumers-satisfaction-health-plan-apps-improves-familiarity-jd-power">Consumers' satisfaction with health plan apps improves with familiarity: JD Power</a></li>
</ul>

Podnosis: the pulse of the healthcare industry. Every week, journalists from Fierce Healthcare dive into some of the industry’s biggest trends. We talk to the experts about what’s important now so you can prep for the future. Hear about all things healthcare, from physician practices to hospital chains and insurance giants—and those that mix all three—plus the tech they use, disruptors looking to compete and people moving the sector forward. Follow Podnosis on Apple Podcasts, Spotify, Amazon or wherever you get your podcasts.

Podnosis: the pulse of the healthcare industry. Every week, journalists from Fierce Healthcare dive into some of the industry’s biggest trends. We talk to the experts about what’s important now so you can prep for the future. Hear about all things healthcare, from physician practices to hospital chains and insurance giants—and those that mix all three—plus the tech they use, disruptors looking to compete and people moving the sector forward. Follow Podnosis on Apple Podcasts, Spotify, Amazon or wherever you get your podcasts.

Podnosis

Podnosis: the pulse of the healthcare industry. Every week, journalists from Fierce Healthcare dive into some of the industry’s biggest trends. We talk to the experts about what’s important now so you can prep for the future. Hear about all things healthcare, from physician practices to hospital chains and insurance giants—and those that mix all three—plus the tech they use, disruptors looking to compete and people moving the sector forward. Follow Podnosis on Apple Podcasts, Spotify, Amazon or wherever you get your podcasts.

A look at CVS’ march toward a simpler patient experience

In this sponsored episode of Podnosis, host Irena Luo speaks with Patrick Velliky, chief external affairs officer at HaloMD, about the No Surprises Act and the ongoing challenges surrounding the independent dispute resolution process.

Velliky reflects on the original expectations behind the legislation, including the goal of creating a fair arbitration framework where insurers and providers could resolve payment disputes in good faith. He discusses concerns that have emerged around arbitration award payments, highlighting how delayed or missing payments can affect providers despite favorable rulings.

The conversation examines potential enforcement pathways, including regulatory oversight and bipartisan legislative proposals intended to address compliance gaps and establish clearer penalties. Velliky also shares his perspective on the financial pressures facing physician practices and how reimbursement challenges may influence healthcare consolidation trends.

Listen in for an expert discussion on the evolving implementation of the No Surprises Act, the future of IDR enforcement and what these developments could mean for providers, payers and patients.

In this sponsored episode of Podnosis, host Irena Luo speaks with Patrick Velliky, chief external affairs officer at HaloMD, about the No Surprises Act and the ongoing challenges surrounding the independent dispute resolution process.
Velliky reflects on the original expectations behind the legislation, including the goal of creating a fair arbitration framework where insurers and providers could resolve payment disputes in good faith. He discusses concerns that have emerged around arbitration award payments, highlighting how delayed or missing payments can affect providers despite favorable rulings.
The conversation examines potential enforcement pathways, including regulatory oversight and bipartisan legislative proposals intended to address compliance gaps and establish clearer penalties. Velliky also shares his perspective on the financial pressures facing physician practices and how reimbursement challenges may influence healthcare consolidation trends.
Listen in for an expert discussion on the evolving implementation of the No Surprises Act, the future of IDR enforcement and what these developments could mean for providers, payers and patients.

HaloMD's Patrick Velliky explains why No Surprises Act IDR enforcement matters (Sponsored)

Despite the importance of prenatal care, recent CDC data show that access is declining. Fewer women are beginning prenatal care in the first trimester, while the share starting later in pregnancy or receiving no prenatal care is rising.

Unified Women’s Healthcare supports women’s health practices and provides fertility services, maternity analytics, care coordination and other technology-enabled services. The company is exploring how those tools can help patients enter care earlier and receive more tailored support throughout pregnancy.

Unified Chief Medical Officer Elizabeth Cherot, M.D., joins Senior Writer Anastassia Gliadkovskaya to discuss the company’s approach, the barriers keeping patients from prenatal care and the role technology can play in expanding access.

To learn more about the topics in this episode: 
Family health provider Nest Health launches in-home prenatal services 
Why UnitedHealth Group is betting big on doulas
Wavelet Medical, Aegis Ventures partner on first AI non-invasive fetal EEG monitoring platform
New Medicaid-focused doula provider Malama launches with $9.2M 

Despite the importance of prenatal care, recent CDC data show that access is declining. Fewer women are beginning prenatal care in the first trimester, while the share starting later in pregnancy or receiving no prenatal care is rising.
Unified Women&rsquo;s Healthcare supports women&rsquo;s health practices and provides fertility services, maternity analytics, care coordination and other technology-enabled services. The company is exploring how those tools can help patients enter care earlier and receive more tailored support throughout pregnancy.
Unified Chief Medical Officer Elizabeth Cherot, M.D., joins Senior Writer Anastassia Gliadkovskaya to discuss the company&rsquo;s approach, the barriers keeping patients from prenatal care and the role technology can play in expanding access.
To learn more about the topics in this episode:&nbsp;
<ul>
<li><a href="https://www.fiercehealthcare.com/providers/family-health-provider-nest-health-launches-home-prenatal-services" aria-label="Link Family health provider Nest Health launches in-home prenatal services">Family health provider Nest Health launches in-home prenatal services</a>&nbsp;</li>
<li><a href="https://www.fiercehealthcare.com/payers/why-unitedhealth-group-betting-big-doulas" aria-label="Link Why UnitedHealth Group is betting big on doulas">Why UnitedHealth Group is betting big on doulas</a></li>
<li><a href="https://www.fiercehealthcare.com/ai-and-machine-learning/wavelet-aegis-partner-first-ai-non-invasive-fetal-eeg-monitoring-platform" aria-label="Link Wavelet Medical, Aegis Ventures partner on first AI non-invasive fetal EEG monitoring platform">Wavelet Medical, Aegis Ventures partner on first AI non-invasive fetal EEG monitoring platform</a></li>
<li><a href="https://www.fiercehealthcare.com/providers/new-medicaid-focused-doula-provider-malama-launches-92m" aria-label="Link New Medicaid-focused doula provider Malama launches with $9.2M">New Medicaid-focused doula provider Malama launches with $9.2M</a>&nbsp;</li>
</ul>

A more connected approach to prenatal care

As healthcare organizations look to ease clinician burden and improve care delivery, health IT is becoming a strategic lever, not just an operational tool. In this episode of Podnosis, Chad Dodd, vice president of product management at Athenahealth, shares a practical perspective on how technology can address some of the industry’s most persistent workflow challenges.

Dodd explains how AI-powered documentation, automated insights and emerging agent-based tools can help reduce administrative friction while giving clinicians more time to focus on patients. He also outlines where technology has limits, including workforce shortages, reimbursement pressures and other systemic issues that require broader industry action.

A central theme is the importance of clinician-led innovation. Athenahealth’s development model brings clinicians, engineers and data scientists together to build tools that reflect real workflows rather than adding complexity to them.

The conversation also explores why trust, transparency and optionality are essential to AI adoption. For healthcare leaders, technology stakeholders and anyone shaping the future of care delivery, this episode offers a grounded look at how health IT can move from promise to practical impact. Click play to hear how clinician collaboration is redefining the next era of healthcare technology.

As healthcare organizations look to ease clinician burden and improve care delivery, health IT is becoming a strategic lever, not just an operational tool. In this episode of Podnosis, Chad Dodd, vice president of product management at Athenahealth, shares a practical perspective on how technology can address some of the industry&rsquo;s most persistent workflow challenges.
Dodd explains how AI-powered documentation, automated insights and emerging agent-based tools can help reduce administrative friction while giving clinicians more time to focus on patients. He also outlines where technology has limits, including workforce shortages, reimbursement pressures and other systemic issues that require broader industry action.
A central theme is the importance of clinician-led innovation. Athenahealth&rsquo;s development model brings clinicians, engineers and data scientists together to build tools that reflect real workflows rather than adding complexity to them.
The conversation also explores why trust, transparency and optionality are essential to AI adoption. For healthcare leaders, technology stakeholders and anyone shaping the future of care delivery, this episode offers a grounded look at how health IT can move from promise to practical impact. Click play to hear how clinician collaboration is redefining the next era of healthcare technology.

A look at CVS’ march toward a simpler patient experience

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