Nell Geraets is a journalist for The Age and she’d seen all the news about financial scams. That Australians were reporting more scams than ever, and that they were becoming more elaborate, more sophisticated. She was convinced it would never happen to her, or someone she knows. Then her parents were scammed. Today, Nell Geraets on the HSBC investment scam that trapped her parents, the shame they felt by falling victim, and how they overcame it.