Steve Maki RPh at Spruce Mountain Pharmacy

Spruce Mountain Pharmacy is located in the beautiful rural country side in the town of, Jay, Maine.  Coming in at about 2000 square feet it would appear, to the casual observer to be pretty typical of an independent community pharmacy.  But, what owner Steve Maki, PharmD is doing with his team is far from typical.  In this episode of PharmacyCrossRoads Maki share his philosophy and some practical ideas on how to turn is staff into a well-oiled healthcare and customer service team.  Two years ago, Maki moved his pharmacy into a new, more spacious and more effectively laid out facility and brought in some new technology.  Supporting the move and adopting the new technology was a BIG ask for his staff.  But by listening, taking advice and delegating tasks things worked out well.  

As a special bonus Maki has offered up to PharmacyCrossRoads listeners a copy of his 3-page task list.  The list shows the key performance indicators (KPI’s) for each of the nine major job categories assigned to team members.  While the specific KPI metrics the list includes may not be right for your pharmacy, it is felt that at least seeing how the list is laid out and seeing specific numbers allotted to each task may be helpful.  For a free copy of the list email me at: BFKneeland@gmail.com 

Thank you to Compliant Pharmacy Alliance & RxSafe for supporting this podcast episode and the Pharmacy Podcast Network. 

Steve Maki RPh at Spruce Mountain Pharmacy
Spruce Mountain Pharmacy is located in the beautiful rural country side in the town of, Jay, Maine.&nbsp; Coming in at about 2000 square feet it would appear, to the casual observer to be pretty typical of an independent community pharmacy.&nbsp; But, what owner Steve Maki, PharmD is doing with his team is far from typical.&nbsp; In this episode of PharmacyCrossRoads Maki share his philosophy and some practical ideas on how to turn is staff into a well-oiled healthcare and customer service team.&nbsp; Two years ago, Maki moved his pharmacy into a new, more spacious and more effectively laid out facility and brought in some new technology.&nbsp; Supporting the move and adopting the new technology was a BIG ask for his staff.&nbsp; But by listening, taking advice and delegating tasks things worked out well. &nbsp;
As a special bonus Maki has offered up to PharmacyCrossRoads listeners a copy of his 3-page task list.&nbsp; The list shows the key performance indicators (KPI&rsquo;s) for each of the nine major job categories assigned to team members.&nbsp; While the specific KPI metrics the list includes may not be right for your pharmacy, it is felt that at least seeing how the list is laid out and seeing specific numbers allotted to each task may be helpful.&nbsp; For a free copy of the list email me at: <a href="mailto:BFKneeland@gmail.com">BFKneeland@gmail.com</a>&nbsp;
Thank you to <a href="https://members.compliantrx.com/">Compliant Pharmacy Alliance </a>&amp; <a href="https://rxsafe.com/solutions/rapidpakrx/?campaign=647744067&amp;content=514912458611&amp;keyword=&amp;network=g&amp;utm_source=google&amp;utm_term=&amp;utm_campaign=brand&amp;utm_medium=cpc&amp;hsa_tgt=dsa-1227836747885&amp;hsa_mt=b&amp;hsa_net=adwords&amp;hsa_src=g&amp;hsa_ad=514912458611&amp;hsa_acc=2814506818&amp;hsa_cam=647744067&amp;hsa_ver=3&amp;hsa_grp=124879591430&amp;hsa_kw=&amp;gclid=CjwKCAjwvuGJBhB1EiwACU1Aibk61c2YxvfB4cuNXGSdg4fpe4cSWjMNyQAtwy0s2UAwsX9KYalfshoC0uAQAvD_BwE">RxSafe</a> for supporting this podcast episode and the Pharmacy Podcast Network.&nbsp;

In March of 2009, Todd S. Eury, launched the Pharmacy Podcast Show. Over the years, the Pharmacy Podcast has accumulated over 75,000+ listeners and subscribers and is the most popular and downloaded podcast about the Pharmacy Industry.

The Pharmacy Podcast Show transformed into the Pharmacy Podcast Network (PPN) in 2014 and will continue to collect the thought leading interviews with some of the most brilliant minds in Pharmacy with over 30 co-hosts. The PPN is a Digital Health Publication and Content Developing partner to the Pharmaceutical industry focusing on Specialty medications, pharmacy business supportive technologies, and industry trends.

The PPN is the world's largest network of podcasts dedicated to the pharmacy professional and industry insiders leading with our hosts interviewing dynamic people in the pharmacy industry making a difference for our profession, customers, and patients.

The definition of “Innovation” is: A new method, idea, product, or process. Processing, implementing, operating, or designing beyond the status-quo. Pharmacists are the HUB of Healthcare & the PPN is the Pharmacist's biggest fan. 

In March of 2009, Todd S. Eury, launched the Pharmacy Podcast Show. Over the years, the Pharmacy Podcast has accumulated over 75,000+ listeners and subscribers and is the most popular and downloaded podcast about the Pharmacy Industry.
The Pharmacy Podcast Show transformed into the Pharmacy Podcast Network (PPN) in 2014 and will continue to collect the thought leading interviews with some of the most brilliant minds in Pharmacy with over 30 co-hosts. The PPN is a Digital Health Publication and Content Developing partner to the Pharmaceutical industry focusing on Specialty medications, pharmacy business supportive technologies, and industry trends.
The PPN is the world's largest network of podcasts dedicated to the pharmacy professional and industry insiders leading with our hosts interviewing dynamic people in the pharmacy industry making a difference for our profession, customers, and patients.
The definition of &ldquo;Innovation&rdquo; is: A new method, idea, product, or process. Processing, implementing, operating, or designing beyond the status-quo. Pharmacists are the HUB of Healthcare &amp; the PPN is the Pharmacist's biggest fan.&nbsp;

Pharmacy Podcast Network

The Pharmacy Podcast Network is ranked as the number one podcast in healthcare dedicated to the Business of Pharmacy and TOP 25 Podcasts in U.S. Business News. The most influential voices in the pharmacy industry are published on the Pharmacy Podcast Network (PPN). The PPN is the leading audio authority of the pharmaceutical & pharmacy industry with more than 30 hosts, 1,200+ episodes, supporting more than 25+ pharmacy industry associations, with more than 80,000 listeners world wide. 

The PPN is an Audio Branding & Public Relations Communications company dedicated to the Pharmaceutical industry focusing on Community, Long-term care, Health System, Specialty, pharmacy business supportive technologies, and industry trends. 

Pharmacy Podcast™ is a registered trademark

The Pharmacy Podcast Network is ranked as the number one podcast in healthcare dedicated to the Business of Pharmacy and TOP 25 Podcasts in U.S. Business News. The most influential voices in the pharmacy industry are published on the Pharmacy Podcast Network (PPN). The PPN is the leading audio authority of the pharmaceutical &amp; pharmacy industry with more than 30 hosts, 1,200+ episodes, supporting more than 25+ pharmacy industry associations, with more than 80,000 listeners world wide.&nbsp;
The PPN is an Audio Branding &amp; Public Relations Communications company dedicated to the Pharmaceutical industry focusing on Community, Long-term care, Health System, Specialty, pharmacy business supportive technologies, and industry trends.&nbsp;
Pharmacy Podcast&trade; is a registered trademark

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