This episode of Pharmacy Crossroads features an informative and lively conversation between Bruce Kneeland and Kevin DeMass, the owner of The Apothecary Shoppe, in Salt Lake City, Utah.  Kneeland has visited The Apothecary Shoppe twice as part of his pharmacy road trips.  The pharmacy is exceptionally well run and DeMass shares some of his secrets for getting staff members to personable and professional.  He also tells one secret about how he keeps the pharmacy so clean and inviting.  DeMass provides a variety of clinical services and programs and tells how one data driven process he put in place generated $1,000,000 in extra revenue in one year.

Bruce Kneeland, while not a pharmacist, has been in the industry for more than 40 years.  On the Pharmacy Crossroads series, Kneeland talks with amazing owners and gets them to share examples of management practices, marketing programs or clinical services they provide that can help other owners improve their practice as well.