HealthCrowd Podcast 

Participants:       
Sheila Arquette, Executive Director, NASP
Scott Sorensen, VP of Specialty Pharmacy, HealthCrowd
Introductions and brief bio
Sheila Arquette, Executive Director, National Association of Specialty Pharmacy
Scott Sorenson, VP of SP at HealthCrowd- 20+ experience working in SP- worked for Accredo, BioRx and Paragon
Scott, you have worked directly for specialty pharmacies for more than 20 years. HealthCrowd is quite a departure for you. Can you tell us a little bit about HealthCrowd and why did you join this organization?

Software solution
Innovative and intuitive
Automation of manual tasks that are customizable
The specialty pharmacy industry prides itself on providing high-touch care and services for patients with chronic and complex conditions. Why is automation a viable solution for specialty patients and the specialty industry?

Doesn’t not displace hi- touch
It’s an enhancement
Defers tasks that shouldn’t be burdensome to clinical staff
How and why does involving artificial intelligence (AI) plus human monitoring equal better outcomes?

AI is developing and learning quickly
still humans engineering and building the programs and people providing care
The AI just gives us an edge
How is the automation working so far?

Quite successfully.
multi-modalities of communications are used together or in sequence
don’t discriminate against those folks who have landlines

IVR is available
Can patients opt in or out of these services?

HIPAA PHI.
Safeguards-identifier such as DOB
Would they like to continue?

No- direct patient to SP personally
HIPAA PHI can be shared by 3 groups: Payors, Providers and Prescribers
What’s does the future look like and what are some of your immediate projects or goals?

De-silo healthcare
over 800 applications for cell and gene therapy submitted to the FDA
integration via communication will be the solution.
perfect patient communications platform
bridge that gap and an allow those in need, to have access to care

Sponsored by RxDestroyer 

https://www.rxdestroyer.com/pharmacypodcastnetwork/ 

HealthCrowd Podcast 
Participants: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Sheila Arquette, Executive Director, NASP</li>
<li>Scott Sorensen, VP of Specialty Pharmacy, HealthCrowd</li>
</ul>
<ol>
<li>Introductions and brief bio</li>
</ol>
<ul>
<li>Sheila Arquette, Executive Director, National Association of Specialty Pharmacy</li>
<li>Scott Sorenson, VP of SP at HealthCrowd- 20+ experience working in SP- worked for Accredo, BioRx and Paragon</li>
</ul>
<ol>
<li>Scott, you have worked directly for specialty pharmacies for more than 20 years. HealthCrowd is quite a departure for you. Can you tell us a little bit about HealthCrowd and why did you join this organization?
<ol>
<li>Software solution</li>
<li>Innovative and intuitive</li>
<li>Automation of manual tasks that are customizable</li>
</ol>
</li>
</ol>
<ol>
<li>The specialty pharmacy industry prides itself on providing high-touch care and services for patients with chronic and complex conditions. Why is automation a viable solution for specialty patients and the specialty industry?
<ol>
<li>Doesn&rsquo;t not displace hi- touch</li>
<li>It&rsquo;s an enhancement</li>
<li>Defers tasks that shouldn&rsquo;t be burdensome to clinical staff</li>
</ol>
</li>
</ol>
<ol>
<li>How and why does involving artificial intelligence (AI) plus human monitoring equal better outcomes?
<ol>
<li>AI is developing and learning quickly</li>
<li>still humans engineering and building the programs and people providing care</li>
<li>The AI just gives us an edge</li>
</ol>
</li>
</ol>
<ol>
<li>How is the automation working so far?
<ol>
<li>Quite successfully.</li>
<li>multi-modalities of communications are used together or in sequence</li>
<li>don&rsquo;t discriminate against those folks who have landlines
<ol>
<li>IVR is available</li>
</ol>
</li>
</ol>
</li>
</ol>
<ol>
<li>Can patients opt in or out of these services?
<ol>
<li>HIPAA PHI.</li>
<li>Safeguards-identifier such as DOB</li>
<li>Would they like to continue?
<ol>
<li>No- direct patient to SP personally</li>
</ol>
</li>
<li>HIPAA PHI can be shared by 3 groups: Payors, Providers and Prescribers</li>
</ol>
</li>
</ol>
<ol>
<li>What&rsquo;s does the future look like and what are some of your immediate projects or goals?
<ol>
<li>De-silo healthcare</li>
<li>over 800 applications for cell and gene therapy submitted to the FDA</li>
<li>integration via communication will be the solution.</li>
<li>perfect patient communications platform</li>
<li>bridge that gap and an allow those in need, to have access to care</li>
</ol>
</li>
</ol>
Sponsored by RxDestroyer&nbsp;
<a href="https://www.rxdestroyer.com/pharmacypodcastnetwork/">https://www.rxdestroyer.com/pharmacypodcastnetwork/</a>&nbsp;

In March of 2009, Todd S. Eury, launched the Pharmacy Podcast Show. Over the years, the Pharmacy Podcast has accumulated over 75,000+ listeners and subscribers and is the most popular and downloaded podcast about the Pharmacy Industry.

The Pharmacy Podcast Show transformed into the Pharmacy Podcast Network (PPN) in 2014 and will continue to collect the thought leading interviews with some of the most brilliant minds in Pharmacy with over 30 co-hosts. The PPN is a Digital Health Publication and Content Developing partner to the Pharmaceutical industry focusing on Specialty medications, pharmacy business supportive technologies, and industry trends.

The PPN is the world's largest network of podcasts dedicated to the pharmacy professional and industry insiders leading with our hosts interviewing dynamic people in the pharmacy industry making a difference for our profession, customers, and patients.

The definition of “Innovation” is: A new method, idea, product, or process. Processing, implementing, operating, or designing beyond the status-quo. Pharmacists are the HUB of Healthcare & the PPN is the Pharmacist's biggest fan. 

In March of 2009, Todd S. Eury, launched the Pharmacy Podcast Show. Over the years, the Pharmacy Podcast has accumulated over 75,000+ listeners and subscribers and is the most popular and downloaded podcast about the Pharmacy Industry.
The Pharmacy Podcast Show transformed into the Pharmacy Podcast Network (PPN) in 2014 and will continue to collect the thought leading interviews with some of the most brilliant minds in Pharmacy with over 30 co-hosts. The PPN is a Digital Health Publication and Content Developing partner to the Pharmaceutical industry focusing on Specialty medications, pharmacy business supportive technologies, and industry trends.
The PPN is the world's largest network of podcasts dedicated to the pharmacy professional and industry insiders leading with our hosts interviewing dynamic people in the pharmacy industry making a difference for our profession, customers, and patients.
The definition of &ldquo;Innovation&rdquo; is: A new method, idea, product, or process. Processing, implementing, operating, or designing beyond the status-quo. Pharmacists are the HUB of Healthcare &amp; the PPN is the Pharmacist's biggest fan.&nbsp;

Pharmacy Podcast Network

The Pharmacy Podcast Network is ranked as the number one podcast in healthcare dedicated to the Business of Pharmacy and TOP 25 Podcasts in U.S. Business News. The most influential voices in the pharmacy industry are published on the Pharmacy Podcast Network (PPN). The PPN is the leading audio authority of the pharmaceutical & pharmacy industry with more than 30 hosts, 1,200+ episodes, supporting more than 25+ pharmacy industry associations, with more than 80,000 listeners world wide. 

The PPN is an Audio Branding & Public Relations Communications company dedicated to the Pharmaceutical industry focusing on Community, Long-term care, Health System, Specialty, pharmacy business supportive technologies, and industry trends. 

Pharmacy Podcast™ is a registered trademark

The Pharmacy Podcast Network is ranked as the number one podcast in healthcare dedicated to the Business of Pharmacy and TOP 25 Podcasts in U.S. Business News. The most influential voices in the pharmacy industry are published on the Pharmacy Podcast Network (PPN). The PPN is the leading audio authority of the pharmaceutical &amp; pharmacy industry with more than 30 hosts, 1,200+ episodes, supporting more than 25+ pharmacy industry associations, with more than 80,000 listeners world wide.&nbsp;
The PPN is an Audio Branding &amp; Public Relations Communications company dedicated to the Pharmaceutical industry focusing on Community, Long-term care, Health System, Specialty, pharmacy business supportive technologies, and industry trends.&nbsp;
Pharmacy Podcast&trade; is a registered trademark

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