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Mental Health and Workplace Wellbeing - Kay Dunkley and Helen Lowy - Ep 47

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Published May 17, 2020, 2:01 PM

Community Pharmacy is an engaging and rewarding industry to be a part of. On the other hand, however, it can at times be challenging and overwhelming. Workplace stress is a common experience for pharmacists and pharmacy staff, and it can present in many ways and over different periods of time.

The industry has harboured a long-held notion that working long and stressful hours, under high prescription numbers, and constant patient queries are par for the course, and this can often lead to cultures of stress and burnout within the profession.

The recent outbreak of COVID-19 certainly hasn't made any improvements in this environment and many pharmacies are now coping with the stressors of customer abuse, business continuity plans, and keeping up with ever-changing guidelines. It is a timely opportunity to get the conversation rolling on workplace wellbeing and mental health in Community Pharmacy.

In this episode, we speak with Kay Dunkley, a registered pharmacist and current Executive Officer of Pharmacists Support Services. Kay has a wealth of experience in working to provide support services to the pharmacy profession, and, has worked on a number of medicines and therapeutic advisory committees.

We also chat with Helen Lowy, registered pharmacist and counsellor. Helen helps individuals and businesses understand the impacts associated with healthcare culture and move from "surviving to thriving". We discuss some of her areas of clinical interest including psychological safety, resilience, and connection through meaning and purpose.

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