Qantas and American Express are both in the headlines over data security - and neither seems keen on publicly explaining how they’re addressing the issue.

Qantas remains largely silent about this week’s leaking of stolen customer data onto the dark web, while American Express has made no statement in response to reports of widespread customer exposure to identity theft.

Mike speaks with Credibility Expert, Dr Neryl East, who says while cybercrime is a rapidly escalating
problem for many businesses, trust is destroyed when customers are kept in the dark about threats to their personal data.

Leaders need to step up by communicating early about what they know and what they expect to happen next.

Qantas and American Express are both in the headlines over data security - and neither seems keen on publicly explaining how they&rsquo;re addressing the issue.
Qantas remains largely silent about this week&rsquo;s leaking of stolen customer data onto the dark web, while American Express has made no statement in response to reports of widespread customer exposure to identity theft.
Mike speaks with Credibility Expert, Dr Neryl East, who says while cybercrime is a rapidly escalating problem for many businesses, trust is destroyed when customers are kept in the dark about threats to their personal data.
Leaders need to step up by communicating early about what they know and what they expect to happen next.

When much of the city sleeps, Mike Jeffreys is keeping you company.

Mike provides laughs and companionship, the news & stories of the day from midnight on Mondays. 

When much of the city sleeps, Mike Jeffreys is keeping you company.
Mike&nbsp;provides&nbsp;laughs and companionship, the&nbsp;news &amp;&nbsp;stories of the day from midnight on Mondays.&nbsp;