Qantas and American Express are both in the headlines over data security - and neither seems keen on publicly explaining how they’re addressing the issue.

Qantas remains largely silent about this week’s leaking of stolen customer data onto the dark web, while American Express has made no statement in response to reports of widespread customer exposure to identity theft.

Mike speaks with Credibility Expert, Dr Neryl East, who says while cybercrime is a rapidly escalating
problem for many businesses, trust is destroyed when customers are kept in the dark about threats to their personal data.

Leaders need to step up by communicating early about what they know and what they expect to happen next.