Retail violence a national crisis that demands actionWesfarmers, owner of Bunnings, K-Mart, Target, and Officeworks, reports 13,500 staff were threatened by customers last year — including over 1,000 physical assaults. Threats at K-Mart and Target rose 29%, while serious incidents at Bunnings jumped 66%.
The company is urging governments to change privacy laws to allow facial recognition for identifying repeat offenders and to introduce tougher, nationally consistent penalties for assaults on retail workers.
Mike speaks with security expert Gina Field, who says shoplifting, abuse, and attacks on staff have reached crisis levels. She argues courts must hand down far tougher sentences, especially for repeat offenders, as retail violence becomes a nationwide epidemic.