Mike speaks with radio host and commentator Nicole Senior after Optus admitted it ignored at least five warnings that triple zero wasn’t working.
The telco confirmed customer calls about the outage were mishandled by an offshore centre, with the failure linked to at least three deaths.
CEO Stephen Rue admitted processes weren’t followed, as pressure grows on the government to impose tough penalties.

Wake Up with Phil O’Neil - Wednesday 11th March
55:28

What are the four things you should lie about in a job interview
08:01

Why groundwater so important to Australia's future
06:14