Phil speaks with strategic psychotherapist Bronwyn Penhaligon on the power of a genuine apology.

Many struggle with apologizing—either avoiding it or making excuses. A true apology is simple, honest, and acknowledges the impact of your actions. When done right, it can mend relationships, rebuild trust, and bring closure.

Bronwyn shares her four-step formula for an effective apology:
Acknowledge – “I’m sorry for [specific action].”
Show empathy – “I understand it made you feel [impact].”
Take responsibility – “It was my mistake, and I own it.”
Offer a solution – “Here’s what I’ll do differently.”

Keep it genuine, avoid blame-shifting, and most importantly—mean it.

Phil speaks with strategic psychotherapist Bronwyn Penhaligon on the power of a genuine apology.
Many struggle with apologizing&mdash;either avoiding it or making excuses. A true apology is simple, honest, and acknowledges the impact of your actions. When done right, it can mend relationships, rebuild trust, and bring closure.
Bronwyn shares her four-step formula for an effective apology:
<ol>
<li aria-level="1">Acknowledge &ndash; &ldquo;I&rsquo;m sorry for [specific action].&rdquo;</li>
<li aria-level="1">Show empathy &ndash; &ldquo;I understand it made you feel [impact].&rdquo;</li>
<li aria-level="1">Take responsibility &ndash; &ldquo;It was my mistake, and I own it.&rdquo;</li>
<li aria-level="1">Offer a solution &ndash; &ldquo;Here&rsquo;s what I&rsquo;ll do differently.&rdquo;</li>
</ol>
Keep it genuine, avoid blame-shifting, and most importantly&mdash;mean it.

Join Phil O'Neil from midnight to 5.30am Tuesday to Friday.

Join Phil O'Neil from midnight to 5.30am Tuesday to Friday.

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