Chatbots are revolutionizing shopping, from gift selection and virtual try-ons to deal scanning and visual searches via tools like Google Lens. Amazon now offers AI-driven purchases and personalized buying guides for items ranging from TVs to face creams.

In Australia, nearly a third of shoppers are more open to chatbots this year, with even those aged 55+ showing interest, according to a Zendesk study.

However, Richard Valente, EVP of Business Solutions at TP, highlights to Clinton that many Australians remain cautious about the rapidly evolving shopping landscape.

Chatbots are revolutionizing shopping, from gift selection and virtual try-ons to deal scanning and visual searches via tools like Google Lens. Amazon now offers AI-driven purchases and personalized buying guides for items ranging from TVs to face creams.
In Australia, nearly a third of shoppers are more open to chatbots this year, with even those aged 55+ showing interest, according to a Zendesk study.
However, Richard Valente, EVP of Business Solutions at TP, highlights to Clinton that many Australians remain cautious about the rapidly evolving shopping landscape.

Australia Overnight with Mike Jeffreys, 12am – 4am weekdays.

Wake Up Australia, 4am - 9:30am weekdays.

Australia Overnight with Mike Jeffreys, 12am – 4am weekdays.
Wake Up Australia, 4am - 9:30am weekdays.

Advertisement