Chris Hyams did not have the typical journey to the c-suite. Over the years, he aspired to be an architect, a professional musician, and a software engineer. But it was the time he spent teaching kids with emotional challenges that shaped his approach to leading a large company like the job site Indeed, where he’s been CEO since April 2019. His management style, steeped in empathy, has not only helped him tackle the unprecedented challenges of the pandemic, but also gives him unique insights into what jobseekers want right now.