The President and CEO of Hyatt Hotels Corporation has had a tough year. Covid-induced lockdowns brought the hospitality industry to its knees. But, there are green shoots of recovery. Mark Hoplamazian tells us why he is optimistic about the new era and explains why he will continue to lead his giant workforce the only way he knows how to: with empathy. He says it’s a quality he developed through a close relationship with his mother, the rock who guided and supported him through the loss of his father, and whose deep influence helped make him the success he is today.

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<p>The President and CEO of Hyatt Hotels Corporation has had a tough year. Covid-induced lockdowns brought the hospitality industry to its knees. But, there are green shoots of recovery. Mark Hoplamazian tells us why he is optimistic about the new era and explains why he will continue to lead his giant workforce the only way he knows how to: with empathy. He says it’s a quality he developed through a close relationship with his mother, the rock who guided and supported him through the loss of his father, and whose deep influence helped make him the success he is today.</p><p> </p> Learn more about your ad-choices at <a href="https://www.iheartpodcastnetwork.com">https://www.iheartpodcastnetwork.com</a>

Join us for unconventional conversations about life and leadership in Out of Office, hosted by Mallika Kapur. Tune in to hear newsmakers talk about things they don't get asked about in the office. Their childhood. Dreams. Mentors. Favorite books. Failure. Triumphs. Down time. Family and love. Because all these influences make them who they are and define how they lead.

Out of Office

Mark Hoplamazian: Chief Empathy Officer – The Modern-Day CEO

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/136a92ec-5c76-4e17-a0dd-ae3900848490/transcript