On this episode of Our American Stories, if you have ever ordered at Chick-fil-A, you know the reply almost by heart: “My pleasure.” But this chicken giant didn't come up with its famous catchphrase.

The phrase traces back to a visit founder Truett Cathy made to the Ritz-Carlton, where he noticed how consistently employees used those same two words with guests. The language was part of the hotel’s service standard, and it stayed with him long after he left. Cathy later adopted the phrase inside Chick-fil-A, where it became a defining part of the company’s culture. Horst Schulze, the co-founder of the Ritz-Carlton, shares the story.

Support the show (https://www.ouramericanstories.com/donate)

On this episode of Our American Stories, if you have ever ordered at Chick-fil-A, you know the reply almost by heart: &ldquo;My pleasure.&rdquo; But this chicken giant didn't come up with its famous catchphrase. The phrase traces back to a visit founder Truett Cathy made to the Ritz-Carlton, where he noticed how consistently employees used those same two words with guests. The language was part of the hotel&rsquo;s service standard, and it stayed with him long after he left. Cathy later adopted the phrase inside Chick-fil-A, where it became a defining part of the company&rsquo;s culture. Horst Schulze, the co-founder of the Ritz-Carlton, shares the story.
Support the show (<a href="https://www.ouramericanstories.com/donate)">https://www.ouramericanstories.com/donate)</a>

Our American Stories tells stories that aren’t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we’ll be a place where listeners can refresh their spirit, and be inspired by our stories.

Our American Stories

Our American Stories tells stories that aren’t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we’ll be a place where listeners can refresh their spirit and be inspired by our stories.

Our American Stories tells stories that aren&rsquo;t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we&rsquo;ll be a place where listeners can refresh their spirit and be inspired by our stories.

 Why Chick-fil-A Says “My Pleasure”

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/781f37dc-e67b-46f8-b75b-b3fb01698d71/transcript