On this episode of Our American Stories, Ritz-Carlton founder Horst Schulze reshaped how service and hospitality are defined in business. He tells a short story about how great service wins - excellence wins - and bad service kills businesses.

Support the show (https://www.ouramericanstories.com/donate)

On this episode of Our American Stories, Ritz-Carlton founder Horst Schulze reshaped how service and hospitality are defined in business. He tells a short story about how great service wins - excellence wins - and bad service kills businesses.
Support the show (<a href="https://www.ouramericanstories.com/donate">https://www.ouramericanstories.com/donate</a>)

Our American Stories tells stories that aren’t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we’ll be a place where listeners can refresh their spirit, and be inspired by our stories.

Our American Stories

Our American Stories tells stories that aren’t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we’ll be a place where listeners can refresh their spirit and be inspired by our stories.

Our American Stories tells stories that aren&rsquo;t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we&rsquo;ll be a place where listeners can refresh their spirit and be inspired by our stories.

The Story of How One Bad Employee Harmed a Bank's Reputation (Told by the Ritz-Carlton Founder)

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/0241fea1-5a13-44ca-af48-b1f700f2fed0/transcript

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On this episode of Our American Stories, people often talk about the past as something to be missed, but history tells a much harder story. Johan Norberg argues that many of the most interesting periods in history were also the hardest to survive, and that modern innovations have made everyday life more secure than at any other point in human history.

Johan Norberg, author of Progress: Ten Reasons to Look Forward to the Future, tells the story of why we are living in the best moment in human history.

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On this episode of Our American Stories, people often talk about the past as something to be missed, but history tells a much harder story. Johan Norberg argues that many of the most interesting periods in history were also the hardest to survive, and that modern innovations have made everyday life more secure than at any other point in human history. Johan Norberg, author of&nbsp;<a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.amazon.com%2FProgress-Reasons-Look-Forward-Future%2Fdp%2F1786070650&amp;data=05%7C02%7CUraelBlackshear%40iheartmedia.com%7C881be94d9c114b382fa408deaade485f%7C122a527e5b714eba878d9810b495b9e3%7C0%7C0%7C639136068868804779%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=3UDOkZQwXzTHiEGXKMPDiO%2F4Nr1w8TBjjqOZQoEy%2FAM%3D&amp;reserved=0" data-auth="NotApplicable" data-linkindex="4">Progress: Ten Reasons to Look Forward to the Future</a>, tells the story of why we are living in the best moment in human history.
Support the show (<a href="https://www.ouramericanstories.com/donate)">https://www.ouramericanstories.com/donate)</a>

Why the Best Time in History to Be Alive Might Be Right Now

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/36815ad1-e2dc-4c38-a8a2-b441015ed813/transcript

On this episode of Our American Stories, during World War II, women entered the military and workforce in record numbers, taking on roles once occupied by men. The Women’s Army Corps became a path for thousands who wanted to support the war effort.

But for Ilene Hall, the decision was personal. After marrying in March 1943, and with her husband completing his training and preparing to ship overseas, the young woman from Canton, Ohio, decided not to let an ocean separate them. Here she is to share her story!

Support the show (https://www.ouramericanstories.com/donate)

On this episode of Our American Stories, during World War II, women entered the military and workforce in record numbers, taking on roles once occupied by men. The Women&rsquo;s Army Corps became a path for thousands who wanted to support the war effort. But for Ilene Hall, the decision was personal. After marrying in March 1943, and with her husband completing his training and preparing to ship overseas, the young woman from Canton, Ohio, decided not to let an ocean separate them. Here she is to share her story!
Support the show (<a href="https://www.ouramericanstories.com/donate)">https://www.ouramericanstories.com/donate)</a>

Women in WWII: Ilene Hall Enlisted to Follow Her Husband to War

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/2f1bec1a-c5a0-4be8-ae9f-b441015ed814/transcript

On this episode of Our American Stories, learning how to ride a horse is hard enough, but getting in the saddle at 60 years old can seem impossible. Not so for Our American Stories regular contributor Bill Bryk. Bill tells the story of the exciting and sometimes frightening experience of learning the basics of horseback riding after six decades.

Support the show (https://www.ouramericanstories.com/donate)

On this episode of Our American Stories, learning how to ride a horse is hard enough, but getting in the saddle at 60 years old can seem impossible. Not so for&nbsp;Our American Stories&nbsp;regular contributor Bill Bryk. Bill tells the story of the exciting and sometimes frightening experience of learning the basics of horseback riding after six decades.
Support the show (<a href="https://www.ouramericanstories.com/donate)">https://www.ouramericanstories.com/donate)</a>

Learning to Ride a Horse at 60

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/c53dc28a-c773-40da-a106-b441015ed80f/transcript

The Story of How One Bad Employee Harmed a Bank's Reputation (Told by the Ritz-Carlton Founder)

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