On this episode of Our American Stories, Ritz-Carlton founder Horst Schulze reshaped how service and hospitality are defined in business. He tells a short story about how great service wins - excellence wins - and bad service kills businesses.

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On this episode of Our American Stories, Ritz-Carlton founder Horst Schulze reshaped how service and hospitality are defined in business. He tells a short story about how great service wins - excellence wins - and bad service kills businesses.
<a href="https://www.ouramericanstories.com/donate">Support the show</a> (https://www.ouramericanstories.com/donate)

Our American Stories tells stories that aren’t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we’ll be a place where listeners can refresh their spirit, and be inspired by our stories.

Our American Stories

Our American Stories tells stories that aren’t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we’ll be a place where listeners can refresh their spirit and be inspired by our stories.

Our American Stories tells stories that aren&rsquo;t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we&rsquo;ll be a place where listeners can refresh their spirit and be inspired by our stories.

The Story of How One Bad Employee Harmed a Bank's Reputation (Told by the Ritz-Carlton Founder)

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/dea1c059-6b4d-4415-b54e-b1120013be8f/transcript

On this episode of Our American Stories, along the shores of Lake Michigan is a story stranger than fiction: a man preserved in a glass coffin. He was part of the House of David, a communal religious group whose followers built amusement parks, baseball teams, and their own legends. Visitors came from across the country to see him, but not all of them came with good intentions. Thieves once tried to steal the diamond necklace that lay inside the coffin.

For decades, the figure has fascinated locals and outsiders alike, raising questions about faith, spectacle, and how we remember the dead. Chris Siriano tells the story of America’s man in the glass coffin.

Support the show (https://www.ouramericanstories.com/donate)

On this episode of Our American Stories, along the shores of Lake Michigan is a story stranger than fiction: a man preserved in a glass coffin. He was part of the House of David, a communal religious group whose followers built amusement parks, baseball teams, and their own legends. Visitors came from across the country to see him, but not all of them came with good intentions. Thieves once tried to steal the diamond necklace that lay inside the coffin. For decades, the figure has fascinated locals and outsiders alike, raising questions about faith, spectacle, and how we remember the dead. Chris Siriano tells the story of America&rsquo;s man in the glass coffin.
Support the show (<a href="https://www.ouramericanstories.com/donate)">https://www.ouramericanstories.com/donate)</a>

The Man in the Glass Coffin

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/f51238b8-9adc-457a-854b-b4db0154af00/transcript

Marker 01

On this episode of Our American Stories, most people know the story of the Great Chicago Fire of 1871. Fewer know what happened next. After flames destroyed the heart of the city and left more than 100,000 people homeless, Chicago didn’t collapse. It rebuilt faster and bigger than anyone thought possible. Businesses reopened while the rubble was still smoking. New buildings rose within months. In just a few decades, the city transformed itself into a global center of commerce, architecture, and innovation.

Chicago historian Tim Samuelson, the city’s first official cultural historian, tells the largely forgotten story of how Chicago’s location, grit, and can-do spirit made one of the greatest urban recoveries in American history possible, and how that recovery gave birth to the modern skyscraper and the Chicago we know today.

Support the show (https://www.ouramericanstories.com/donate)

On this episode of Our American Stories, most people know the story of the Great Chicago Fire of 1871. Fewer know what happened next. After flames destroyed the heart of the city and left more than 100,000 people homeless, Chicago didn&rsquo;t collapse. It rebuilt faster and bigger than anyone thought possible. Businesses reopened while the rubble was still smoking. New buildings rose within months. In just a few decades, the city transformed itself into a global center of commerce, architecture, and innovation. Chicago historian Tim Samuelson, the city&rsquo;s first official cultural historian, tells the largely forgotten story of how Chicago&rsquo;s location, grit, and can-do spirit made one of the greatest urban recoveries in American history possible, and how that recovery gave birth to the modern skyscraper and the Chicago we know today.
Support the show (<a href="https://www.ouramericanstories.com/donate)">https://www.ouramericanstories.com/donate)</a>

The Great Chicago Fire Was Devastating. The Recovery Was Extraordinary.

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/e4bff305-a3c2-4543-80f0-b4db0154af00/transcript

On this episode of Our American Stories, it began with a few rare bottles and a collector who thought he’d found perfection. But what looked like the discovery of a lifetime turned out to be one of the most elaborate wine scams in modern history. Billionaire Bill Koch, known for his meticulous taste and love of authenticity, discovered that his prized collection included counterfeits, some of them forged so well that even experts were fooled. Rather than quietly move on, he poured millions into uncovering the truth.

The investigation led to Rudy Kurniawan, a charismatic con artist whose deception stunned the wine world and exposed the lengths people will go to chase prestige. Here's Bill with the story.

Support the show (https://www.ouramericanstories.com/donate)

On this episode of Our American Stories, it began with a few rare bottles and a collector who thought he&rsquo;d found perfection. But what looked like the discovery of a lifetime turned out to be one of the most elaborate wine scams in modern history. Billionaire Bill Koch, known for his meticulous taste and love of authenticity, discovered that his prized collection included counterfeits, some of them forged so well that even experts were fooled. Rather than quietly move on, he poured millions into uncovering the truth. The investigation led to Rudy Kurniawan, a charismatic con artist whose deception stunned the wine world and exposed the lengths people will go to chase prestige. Here's Bill with the story.
Support the show (<a href="https://www.ouramericanstories.com/donate)">https://www.ouramericanstories.com/donate)</a>

How a Fake Bottle of Wine Sparked a $35 Million Fight for Justice

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/706f27b9-9c28-4c5c-ab2a-b4db0154af02/transcript

The Story of How One Bad Employee Harmed a Bank's Reputation (Told by the Ritz-Carlton Founder)

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