On this episode of Our American Stories, Ritz-Carlton founder Horst Schulze reshaped how service and hospitality are defined in business. He tells a short story about how great service wins - excellence wins - and bad service kills businesses.

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On this episode of Our American Stories, Ritz-Carlton founder Horst Schulze reshaped how service and hospitality are defined in business. He tells a short story about how great service wins - excellence wins - and bad service kills businesses.
<a href="https://www.ouramericanstories.com/donate">Support the show</a> (https://www.ouramericanstories.com/donate)

Our American Stories tells stories that aren’t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we’ll be a place where listeners can refresh their spirit, and be inspired by our stories.

Our American Stories

Our American Stories tells stories that aren’t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we’ll be a place where listeners can refresh their spirit and be inspired by our stories.

Our American Stories tells stories that aren&rsquo;t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we&rsquo;ll be a place where listeners can refresh their spirit and be inspired by our stories.

The Story of How One Bad Employee Harmed a Bank's Reputation (Told by the Ritz-Carlton Founder)

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/dea1c059-6b4d-4415-b54e-b1120013be8f/transcript

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On this episode of Our American Stories, Our American Stories listener Jeff Shaw never planned on becoming a police officer. After drifting through jobs, flying lessons, and uncertainty about his future, a conversation at a restaurant changed the course of his life. Shaw shares why he decided to become a police officer, what he witnessed during 24 years in law enforcement, the emotional toll officers carry home with them, and why he eventually decided to write about it all in his book, Who I Am: The Man Behind the Badge.

Support the show (https://www.ouramericanstories.com/donate)

On this episode of Our American Stories, Our American Stories&nbsp;listener Jeff Shaw never planned on becoming a police officer. After drifting through jobs, flying lessons, and uncertainty about his future, a conversation at a restaurant changed the course of his life. Shaw shares why he decided to become a police officer, what he witnessed during 24 years in law enforcement, the emotional toll officers carry home with them, and why he eventually decided to write about it all in his book,&nbsp;<a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.amazon.com%2FWho-Am-Man-Behind-Badge%2Fdp%2F1631837478&amp;data=05%7C02%7CUraelBlackshear%40iheartmedia.com%7C7a5e1ecabf2341da084d08deac55ae61%7C122a527e5b714eba878d9810b495b9e3%7C0%7C0%7C639137681172291702%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=XpI%2BtLofn0kwOVPgexwNsaEhXlArZlTMcBeCShlt92M%3D&amp;reserved=0" data-auth="NotApplicable" data-linkindex="4">Who I Am: The Man Behind the Badge</a>.
Support the show (<a href="https://www.ouramericanstories.com/donate)">https://www.ouramericanstories.com/donate)</a>

Why a Restaurant Cook Became a Police Officer

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/515a0156-2ee5-465b-a805-b444014f3452/transcript

On this episode of Our American Stories, before John Hannah became a NFL Hall of Famer and one of the most respected offensive linemen in football history, he was a fourth grader being mocked for his weight on the playground. Hannah shares how his father and Alabama’s legendary coach Bear Bryant pushed him beyond what he thought were his limits and helped shape the mindset that carried him to greatness.

Support the show (https://www.ouramericanstories.com/donate)

On this episode of Our American Stories, before John Hannah became a NFL Hall of Famer and one of the most respected offensive linemen in football history, he was a fourth grader being mocked for his weight on the playground. Hannah shares how his father and Alabama&rsquo;s legendary coach Bear Bryant pushed him beyond what he thought were his limits and helped shape the mindset that carried him to greatness.
Support the show (<a href="https://www.ouramericanstories.com/donate)">https://www.ouramericanstories.com/donate)</a>

“Fatty Fatty Two by Four” to NFL Legend: John Hannah's Story

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/aa3ca1d9-6284-4117-905b-b444014f3451/transcript

On this episode of Our American Stories, in 1974, Patty Hearst, granddaughter of publishing giant William Randolph Hearst, was kidnapped by the radical Symbionese Liberation Army. But what happened next stunned the country: Hearst eventually joined the group and took part in a bank robbery. Our American Stories regular contributor Ashley Hlebinsky shares the remarkable story behind one of the strangest criminal cases in modern American history.

Support the show (https://www.ouramericanstories.com/donate)

On this episode of Our American Stories, in 1974, Patty Hearst, granddaughter of publishing giant William Randolph Hearst, was kidnapped by the radical Symbionese Liberation Army. But what happened next stunned the country: Hearst eventually joined the group and took part in a bank robbery.&nbsp;Our American Stories&nbsp;regular contributor Ashley Hlebinsky shares the remarkable story behind one of the strangest criminal cases in modern American history.
Support the show (<a href="https://www.ouramericanstories.com/donate)">https://www.ouramericanstories.com/donate)</a>

Patty Hearst: From Kidnapping Victim to Bank Robber?

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/979cb8a8-c503-49ee-862a-b444014f3452/transcript

The Story of How One Bad Employee Harmed a Bank's Reputation (Told by the Ritz-Carlton Founder)

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