On this episode of Our American Stories, Horst Schulze, founder of The Ritz-Carlton and author of Excellence Wins, built one of the world’s most respected hospitality brands by insisting on service excellence. Here's Horst's story on how one bad employee at a bank damaged its reputation almost overnight and what that moment revealed about leadership, customer care, and the value of excellence.

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On this episode of Our American Stories, Horst Schulze, founder of The Ritz-Carlton and author of&nbsp;<a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.amazon.com%2FExcellence-Wins-No-Nonsense-Becoming-Compromise%2Fdp%2F0310352096&amp;data=05%7C02%7CUraelBlackshear%40iheartmedia.com%7C55fe4c9559c149c1a72b08de004eab29%7C122a527e5b714eba878d9810b495b9e3%7C0%7C0%7C638948535060245248%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=6pUxiKHlnWD0NKqf8WtDR4MPX8U3iNCggEqWU9xLXDg%3D&amp;reserved=0" data-auth="NotApplicable" data-linkindex="0">Excellence Wins</a>, built one of the world&rsquo;s most respected hospitality brands by insisting on service excellence. Here's Horst's story on how one bad employee at a bank damaged its reputation almost overnight and what that moment revealed about leadership, customer care, and the value of excellence.
Support the show (<a href="https://www.ouramericanstories.com/donate)">https://www.ouramericanstories.com/donate)</a>

Our American Stories tells stories that aren’t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we’ll be a place where listeners can refresh their spirit, and be inspired by our stories.

Our American Stories

Our American Stories tells stories that aren’t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we’ll be a place where listeners can refresh their spirit and be inspired by our stories.

Our American Stories tells stories that aren&rsquo;t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we&rsquo;ll be a place where listeners can refresh their spirit and be inspired by our stories.

How Ritz-Carlton Founder Horst Schulze Defines Service Excellence

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/23c5044a-85e5-4fa6-80de-b368015505c2/transcript

On this episode of Our American Stories, Johnsonville Sausage grew into the best-selling sausage brand in the United States, but the company’s success did not come from product alone. It also came from a culture that placed unusual trust in its employees.

When a Johnsonville plant in Watertown, Wisconsin burned down, the company faced a difficult choice about what to do with the workers who suddenly had no place to work. Instead of layoffs, Johnsonville’s leadership made an unexpected decision.

Ralph Stayer, former CEO and board chairman of Johnsonville Sausage, shares the story of that moment and how a commitment to doing the right thing helped shape the company’s culture and long-term success.

Support the show (https://www.ouramericanstories.com/donate)

On this episode of Our American Stories, Johnsonville Sausage grew into the best-selling sausage brand in the United States, but the company&rsquo;s success did not come from product alone. It also came from a culture that placed unusual trust in its employees. When a Johnsonville plant in Watertown, Wisconsin burned down, the company faced a difficult choice about what to do with the workers who suddenly had no place to work. Instead of layoffs, Johnsonville&rsquo;s leadership made an unexpected decision. Ralph Stayer, former CEO and board chairman of Johnsonville Sausage, shares the story of that moment and how a commitment to doing the right thing helped shape the company&rsquo;s culture and long-term success.
Support the show (<a href="https://www.ouramericanstories.com/donate)">https://www.ouramericanstories.com/donate)</a>

The Decision That Turned Johnsonville Into America’s Top Sausage Brand

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/46b9b932-11f7-450e-b102-b404015fe452/transcript

On this episode of Our American Stories, in the 1880s, San Francisco passed an ordinance regulating laundries that operated in wooden buildings. On paper, the law applied to everyone. In practice, city officials enforced it almost entirely against Chinese immigrant laundry owners.

One of those business owners was Yick Wo. When local authorities repeatedly denied him a permit to continue operating his laundry, he challenged the decision in court in what would soon become the landmark case Yick Wo v. Hopkins.

Kirk Higgins of the Bill of Rights Institute shares the story of the Chinese immigrant whose fight over a laundry business helped define equal protection in American constitutional law.

Support the show (https://www.ouramericanstories.com/donate)

On this episode of Our American Stories, in the 1880s, San Francisco passed an ordinance regulating laundries that operated in wooden buildings. On paper, the law applied to everyone. In practice, city officials enforced it almost entirely against Chinese immigrant laundry owners. One of those business owners was Yick Wo. When local authorities repeatedly denied him a permit to continue operating his laundry, he challenged the decision in court in what would soon become the landmark case&nbsp;Yick Wo v. Hopkins. Kirk Higgins of the&nbsp;<a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbillofrightsinstitute.org%2F&amp;data=05%7C02%7CUraelBlackshear%40iheartmedia.com%7Cb8521f9571b1472d6c6a08de7acecda6%7C122a527e5b714eba878d9810b495b9e3%7C0%7C0%7C639083225830623243%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=1ZmjLQSyHE5UgscDl99WDTQiLz%2FZ%2Fy%2FPOp6AvF%2FoOWc%3D&amp;reserved=0" data-auth="NotApplicable" data-linkindex="3">Bill of Rights Institute</a>&nbsp;shares the story of the Chinese immigrant whose fight over a laundry business helped define equal protection in American constitutional law.
Support the show (<a href="https://www.ouramericanstories.com/donate)">https://www.ouramericanstories.com/donate)</a>

The Chinese Laundry Owner Who Took San Francisco to the Supreme Court

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/be77f3b2-6ee3-4a2f-b3f0-b404015fe450/transcript

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On this episode of Our American Stories, across the United States, many young people labeled “at risk” struggle to find stable work and long-term career opportunities. In Colorado, one electrical contracting company decided to confront that challenge directly.

Weifield Group began hiring and training individuals who might otherwise be overlooked in traditional hiring processes.

Karla Nugent and Curt Andersen share the story of Weifield Group’s approach to hiring at-risk individuals and explain why investing in people has become a central part of the company’s success.

Support the show (https://www.ouramericanstories.com/donate)

On this episode of Our American Stories, across the United States, many young people labeled &ldquo;at risk&rdquo; struggle to find stable work and long-term career opportunities. In Colorado, one electrical contracting company decided to confront that challenge directly. Weifield Group began hiring and training individuals who might otherwise be overlooked in traditional hiring processes. Karla Nugent and Curt Andersen share the story of Weifield Group&rsquo;s approach to hiring at-risk individuals and explain why investing in people has become a central part of the company&rsquo;s success.
Support the show (<a href="https://www.ouramericanstories.com/donate)">https://www.ouramericanstories.com/donate)</a>

The Colorado Company That Built Success by Hiring At-Risk Workers

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/30322219-2443-4832-a023-b404015fe451/transcript

How Ritz-Carlton Founder Horst Schulze Defines Service Excellence

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