On this episode of Our American Stories, Horst Schulze, founder of The Ritz-Carlton and author of Excellence Wins, built one of the world’s most respected hospitality brands by insisting on service excellence. Here's Horst's story on how one bad employee at a bank damaged its reputation almost overnight and what that moment revealed about leadership, customer care, and the value of excellence.

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On this episode of Our American Stories, Horst Schulze, founder of The Ritz-Carlton and author of&nbsp;<a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.amazon.com%2FExcellence-Wins-No-Nonsense-Becoming-Compromise%2Fdp%2F0310352096&amp;data=05%7C02%7CUraelBlackshear%40iheartmedia.com%7C55fe4c9559c149c1a72b08de004eab29%7C122a527e5b714eba878d9810b495b9e3%7C0%7C0%7C638948535060245248%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=6pUxiKHlnWD0NKqf8WtDR4MPX8U3iNCggEqWU9xLXDg%3D&amp;reserved=0" data-auth="NotApplicable" data-linkindex="0">Excellence Wins</a>, built one of the world&rsquo;s most respected hospitality brands by insisting on service excellence. Here's Horst's story on how one bad employee at a bank damaged its reputation almost overnight and what that moment revealed about leadership, customer care, and the value of excellence.
Support the show (<a href="https://www.ouramericanstories.com/donate)">https://www.ouramericanstories.com/donate)</a>

Our American Stories tells stories that aren’t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we’ll be a place where listeners can refresh their spirit, and be inspired by our stories.

Our American Stories

Our American Stories tells stories that aren’t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we’ll be a place where listeners can refresh their spirit and be inspired by our stories.

Our American Stories tells stories that aren&rsquo;t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we&rsquo;ll be a place where listeners can refresh their spirit and be inspired by our stories.

How Ritz-Carlton Founder Horst Schulze Defines Service Excellence

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/23c5044a-85e5-4fa6-80de-b368015505c2/transcript

On this episode of Our American Stories, you may see them everywhere today, but the UPC barcode didn’t become commonplace until well into the 1970s. What had started as a simple idea to speed up checkout lines took decades to develop, requiring advances in computing, scanning tech, and cooperation across different industries.

When the first barcode was scanned in 1974, it marked the beginning of a silent revolution. Retailers could track inventory more accurately, businesses could move products more efficiently, and everyday shopping was transformed in ways most people never noticed.

Our regular contributor, The History Guy, shares the story of the barcode, how it came to be, why it took so long to catch on, and how it changed the way the world buys and sells goods forever.

Support the show (https://www.ouramericanstories.com/donate)

On this episode of Our American Stories, you may see them everywhere today, but the UPC barcode didn&rsquo;t become commonplace until well into the 1970s. What had started as a simple idea to speed up checkout lines took decades to develop, requiring advances in computing, scanning tech, and cooperation across different industries. When the first barcode was scanned in 1974, it marked the beginning of a silent revolution. Retailers could track inventory more accurately, businesses could move products more efficiently, and everyday shopping was transformed in ways most people never noticed. Our regular contributor, The History Guy, shares the story of the barcode, how it came to be, why it took so long to catch on, and how it changed the way the world buys and sells goods forever.
Support the show (<a href="https://www.ouramericanstories.com/donate)">https://www.ouramericanstories.com/donate)</a>

Who Invented the Barcode and How It Changed the World

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/74c50c14-4a51-4f1c-ab81-b4330151e600/transcript

Marker 01

On this episode of Our American Stories, in 1800, the United States faced one of the most uncertain moments in its early history. Tensions that had been building since the 1796 presidential race came to a head as John Adams and Thomas Jefferson battled for the future of the country. There’s a reason it is considered one of the most divisive elections in American history. Tensions ran so high that many feared the republic might split apart.

When Thomas Jefferson ultimately emerged as the winner of the election of 1800, the nation witnessed something rare in history: a peaceful transfer of power.

As part of our ongoing Story of Us, Story of America series, Dr. Bill McClay, author of Land of Hope, shares the story of this defining election.

Support the show (https://www.ouramericanstories.com/donate)

On this episode of Our American Stories, in 1800, the United States faced one of the most uncertain moments in its early history. Tensions that had been building since the 1796 presidential race came to a head as John Adams and Thomas Jefferson battled for the future of the country. There&rsquo;s a reason it is considered one of the most divisive elections in American history. Tensions ran so high that many feared the republic might split apart. When Thomas Jefferson ultimately emerged as the winner of the election of 1800, the nation witnessed something rare in history: a peaceful transfer of power. As part of our ongoing&nbsp;<a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ouramericanstories.com%2Fpodcast%2Fthe-story-of-america-series&amp;data=05%7C02%7CUraelBlackshear%40iheartmedia.com%7C5935f0a985c84c6a909208de9fc361ad%7C122a527e5b714eba878d9810b495b9e3%7C0%7C0%7C639123858671718169%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=Bw1zM1WpwPv9SjHjhMivMTK%2F8Ea1%2FK3V%2FiBOdMio7MU%3D&amp;reserved=0" data-auth="NotApplicable" data-linkindex="5">Story of Us, Story of America</a>&nbsp;series, Dr. Bill McClay, author of&nbsp;<a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.amazon.com%2FLand-Hope-Invitation-Great-American%2Fdp%2F1594039372&amp;data=05%7C02%7CUraelBlackshear%40iheartmedia.com%7C5935f0a985c84c6a909208de9fc361ad%7C122a527e5b714eba878d9810b495b9e3%7C0%7C0%7C639123858671739628%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=fD6fe9y8lDBVP6GsddmXSaG6Xuusd9hWfgPFhtviT5U%3D&amp;reserved=0" data-auth="NotApplicable" data-linkindex="6">Land of Hope</a>, shares the story of this defining election.
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The Story of America: The Most Divided Election in American History [Ep. 16]

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/7ea425cb-d64c-4515-99e9-b4330151e5fe/transcript

On this episode of Our American Stories, The Academy Award-winning film Chariots of Fire introduced many people to Eric Liddell, the Scottish runner whose stand at the 1924 Olympics made him known far beyond the track. When his best race was scheduled for a Sunday, Liddell chose to step away, a decision that would ultimately define both his performance and his reputation.

Simon Whistler, from the Today I Found Out YouTube channel and its sister podcast, The Brain Food Show, shares the story behind Chariots of Fire and the life Eric Liddell built beyond it.

Support the show (https://www.ouramericanstories.com/donate)

On this episode of Our American Stories, The Academy Award-winning film&nbsp;Chariots of Fire&nbsp;introduced many people to Eric Liddell, the Scottish runner whose stand at the 1924 Olympics made him known far beyond the track. When his best race was scheduled for a Sunday, Liddell chose to step away, a decision that would ultimately define both his performance and his reputation. Simon Whistler, from the&nbsp;<a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2FTodayIFoundOut&amp;data=05%7C02%7CUraelBlackshear%40iheartmedia.com%7C5935f0a985c84c6a909208de9fc361ad%7C122a527e5b714eba878d9810b495b9e3%7C0%7C0%7C639123858671696567%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=oluTSWvLakpZgORE9FAt%2B%2BIyxb8NKn2AivxGc%2BOmIo8%3D&amp;reserved=0" data-auth="NotApplicable" data-linkindex="4">Today I Found Out</a>&nbsp;YouTube channel and its sister podcast,&nbsp;The Brain Food Show, shares the story behind&nbsp;Chariots of Fire&nbsp;and the life Eric Liddell built beyond it.
Support the show (<a href="https://www.ouramericanstories.com/donate)">https://www.ouramericanstories.com/donate)</a>

The True Story of Eric Liddell: Faith, Running, and Chariots of Fire

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/fc4d9d18-9432-4c44-a96a-b4330151e5ff/transcript

How Ritz-Carlton Founder Horst Schulze Defines Service Excellence

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