On this episode of Our American Stories, Horst Schulze, co-founder of Ritz-Carlton tells us what real customer service should look like; Tim Harford’s “Fifty Inventions That Shaped the Modern Economy:” air conditioning, the elevator brake, and the barcode; Bill Bryk, gives us a tour of his local cemetery in Antrim, NH; and Jack Marucci, Director of Athletics at LSU, shares his school's football tradition that sets players apart not for their skill, but for the way they step up on AND off the field.

Support the show (https://www.ouramericanstories.com/donate)




Time Codes:

00:00 - The Bad Employee Who Defined Her Whole Bank

08:00 - How The Elevator BRAKE Shaped Our Modern World

18:00 - Down Cemetery Row

27:30 - No. 18: LSU's Men of Character

 Learn more about your ad-choices at https://www.iheartpodcastnetwork.com

On this episode of Our American Stories, Horst Schulze, co-founder of Ritz-Carlton tells us what real customer service should look like; Tim Harford’s “Fifty Inventions That Shaped the Modern Economy:” air conditioning, the elevator brake, and the barcode; Bill Bryk, gives us a tour of his local cemetery in Antrim, NH; and Jack Marucci, Director of Athletics at LSU, shares his school's football tradition that sets players apart not for their skill, but for the way they step up on AND off the field.<a href="https://www.ouramericanstories.com/donate">Support the show</a> (https://www.ouramericanstories.com/donate) Time Codes:00:00 - The Bad Employee Who Defined Her Whole Bank08:00 - How The Elevator BRAKE Shaped Our Modern World18:00 - Down Cemetery Row27:30 - No. 18: LSU's Men of Character Learn more about your ad-choices at <a href="https://www.iheartpodcastnetwork.com">https://www.iheartpodcastnetwork.com</a>

Our American Stories tells stories that aren’t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we’ll be a place where listeners can refresh their spirit, and be inspired by our stories.

Our American Stories

Our American Stories tells stories that aren’t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we’ll be a place where listeners can refresh their spirit and be inspired by our stories.

Our American Stories tells stories that aren&rsquo;t being told. Positive stories about generosity and courage, resilience and redemption, faith and love. Stories about the past and present. And stories about ordinary Americans who do extraordinary things each and every day. Stories from our listeners about their lives. And their history. In that pursuit, we hope we&rsquo;ll be a place where listeners can refresh their spirit and be inspired by our stories.

EP80: The Bad Employee Who Defined Her Whole Bank, How The Elevator BRAKE Shaped Our Modern World, Down Cemetery Row and No. 18: LSU's Men of Character

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/380c09d7-6586-4a4c-8c1c-ae33004b2a3c/transcript