On this episode of Our American Stories, when one of his graduate students challenged a 92 on an assignment, Paul Kotz was frustrated. The student questioned his grading, his judgment, and, for a moment, even his love of teaching. But instead of firing off another email, Kotz picked up the phone.

Paul shares the story of the conversation that followed, which had little to do with grades and everything to do with the weight of life itself. Kotz is the author of Profiles in Kindness and is a regular contributor to Our American Stories from Saint Paul, Minnesota.

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