For many service-based SMEs in the health and wellness space, managing operations is a chaotic mix of spreadsheets, WhatsApp messages, and manual payment tracking. Singapore-based startup Vibefam is on a mission to fix this with its AI-powered "growth operating system."



Co-founder and CEO Serene Lim joins us to share their journey of building a platform that automates operations, boosts revenue, and has achieved an incredible 98% customer retention rate. She discusses their pivot from a community-focused app to a powerful business tool, their use of AI for churn prediction, and their strategy for a $1 million seed round to fuel expansion across Southeast Asia.



We discuss:


The "growth operating system" for service-based SMEs.


How they achieved a 98% monthly customer retention rate.


The pivot from a community app to a valuable business operations tool.


How they use AI to predict customer churn and optimize class slots.


Their plan to raise a $1M seed round to expand across Southeast Asia.

For many service-based SMEs in the health and wellness space, managing operations is a chaotic mix of spreadsheets, WhatsApp messages, and manual payment tracking. Singapore-based startup Vibefam is on a mission to fix this with its AI-powered "growth operating system."Co-founder and CEO Serene Lim joins us to share their journey of building a platform that automates operations, boosts revenue, and has achieved an incredible 98% customer retention rate. She discusses their pivot from a community-focused app to a powerful business tool, their use of AI for churn prediction, and their strategy for a $1 million seed round to fuel expansion across Southeast Asia.We discuss:<ul><li>The "growth operating system" for service-based SMEs.</li><li>How they achieved a 98% monthly customer retention rate.</li><li>The pivot from a community app to a valuable business operations tool.</li><li>How they use AI to predict customer churn and optimize class slots.</li><li>Their plan to raise a $1M seed round to expand across Southeast Asia.</li></ul>

The flagship entrepreneurship show on BFM, featuring personal business stories from early stage start-ups, all the way to billionaire octogenarians in Malaysia and abroad. Notable guests include Martin Cooper (father of the mobile phone), Julian Assange (founder of WikiLeaks), Ralph Henry Baer (father of video games), Tony Buzan (Mindmap Guru), Isaac Tigrett (Hard Rock Cafe founder), Robert Kiyosaki (Financial Guru), Nick Vujicic (motivational speaker) and more. Tap into this valuable resource of shared experiences for the SME industry, which also touches on news, issues and trends affecting the business community and beyond.

Open For Business

Discover fresh concepts, tackle obstacles, and unleash growth - Open For Business is the dynamic show where BFM engages with entrepreneurs, business leaders, and industry trailblazers, igniting inspiration, sparking success, and exploring new business models.

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