Does our voice have a place in the future of customer service centers? According to Ravi Saraogi, not only is human communication more in demand today, it's also what customers look for when they need urgent assistance. By implementing Uniphore's automation-driven solutions into the workflow, customer service personnel are able to assist customers in record time, while having all the info they need right in front of them. We speak to Ravi about creating AI tools to enhance the human connection, enabling more call center employees to work from home, and why automation isn't the "human replacement" tool that we dread it to be. 

Does our voice have a place in the future of customer service centers? According to Ravi Saraogi, not only is human communication more in demand today, it's also what customers look for when they need urgent assistance. By implementing Uniphore's automation-driven solutions into the workflow, customer service personnel are able to assist customers in record time, while having all the info they need right in front of them. We speak to Ravi about creating AI tools to enhance the human connection, enabling more call center employees to work from home, and why automation isn't the "human replacement" tool that we dread it to be.

The flagship entrepreneurship show on BFM, featuring personal business stories from early stage start-ups, all the way to billionaire octogenarians in Malaysia and abroad. Notable guests include Martin Cooper (father of the mobile phone), Julian Assange (founder of WikiLeaks), Ralph Henry Baer (father of video games), Tony Buzan (Mindmap Guru), Isaac Tigrett (Hard Rock Cafe founder), Robert Kiyosaki (Financial Guru), Nick Vujicic (motivational speaker) and more. Tap into this valuable resource of shared experiences for the SME industry, which also touches on news, issues and trends affecting the business community and beyond.

Open For Business

Discover fresh concepts, tackle obstacles, and unleash growth - Open For Business is the dynamic show where BFM engages with entrepreneurs, business leaders, and industry trailblazers, igniting inspiration, sparking success, and exploring new business models.

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