Cracked screens, complex claims. As smartphone use surges and digital lifestyles evolve, device insurance offers peace of mind for consumers, but for insurers, it’s an operational headache. The real challenge isn’t selling policies, it’s delivering claims efficiently and at scale.



In this episode of Open For Business, we speak with Melanie Hawgood, Co-Founder and CEO of Nexacore, a Malaysia-based insurtech startup solving the “last mile” problem in device insurance and extended warranty claims. Nexacore provides a white-label, back-end platform that streamlines repair, replacement, and logistics, helping insurers deliver faster, more cost-effective claims without building the infrastructure themselves – all without competing for policy distribution.



We explore Nexacore’s unique B2B model, how it integrates with insurers and telcos, and why the company is raising RM1.5–2 million to scale across Southeast Asia. Melanie also shares early traction with a major telco-backed program, their revenue strategy, and future plans beyond smartphone insurance, including regional expansion and new warranty verticals.

Cracked screens, complex claims. As smartphone use surges and digital lifestyles evolve, device insurance offers peace of mind for consumers, but for insurers, it’s an operational headache. The real challenge isn’t selling policies, it’s delivering claims efficiently and at scale.In this episode of Open For Business, we speak with Melanie Hawgood, Co-Founder and CEO of Nexacore, a Malaysia-based insurtech startup solving the “last mile” problem in device insurance and extended warranty claims. Nexacore provides a white-label, back-end platform that streamlines repair, replacement, and logistics, helping insurers deliver faster, more cost-effective claims without building the infrastructure themselves – all without competing for policy distribution.We explore Nexacore’s unique B2B model, how it integrates with insurers and telcos, and why the company is raising RM1.5–2 million to scale across Southeast Asia. Melanie also shares early traction with a major telco-backed program, their revenue strategy, and future plans beyond smartphone insurance, including regional expansion and new warranty verticals.

The flagship entrepreneurship show on BFM, featuring personal business stories from early stage start-ups, all the way to billionaire octogenarians in Malaysia and abroad. Notable guests include Martin Cooper (father of the mobile phone), Julian Assange (founder of WikiLeaks), Ralph Henry Baer (father of video games), Tony Buzan (Mindmap Guru), Isaac Tigrett (Hard Rock Cafe founder), Robert Kiyosaki (Financial Guru), Nick Vujicic (motivational speaker) and more. Tap into this valuable resource of shared experiences for the SME industry, which also touches on news, issues and trends affecting the business community and beyond.

Open For Business

Discover fresh concepts, tackle obstacles, and unleash growth - Open For Business is the dynamic show where BFM engages with entrepreneurs, business leaders, and industry trailblazers, igniting inspiration, sparking success, and exploring new business models.

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