Building a community can be a really tough job.  People come and go for so many reasons.

Sometimes it’s because they’ve outgrown what the community can offer.  Sometimes it’s because life just happens and they need to cut back on expenses or take a break for awhile or whatever.  And sometimes people leave because they weren’t a good fit in the first place and didn’t find what they were looking for in that community.

In today’s episode I’m talking with David Masnato, the Community Experience manager for Pat Flynn’s SPI Pro community.  Earlier this year, he participated in my Quiz Creators Course and Coaching program because he was interested in learning how to use quizzes to make the SPI community member experience even better.

So I asked him if he’d share his thoughts about the Quiz Creators Course and the process we used to help him create quizzes which are already having a positive impact on the customer journey for SPI Pro members.

Listen in as David, a highly experienced community manager, shares the reasons:
Why both he and SPI are so intensely focused on improving customer experience
How he identified ways to use intake and exit form questions to more deeply understand what potential customers are looking for from the SPI community, before they join
How asking great questions in the form of quizzes is a highly effective way to gather data that makes it possible to identify gaps in user experience
How the Quiz Creators Course and Coach program taught him to think differently about questions and the role they can play in understanding customers needs



RESOURCES MENTIONED

The Quiz Creators Course

SPI Pro Community (affiliate link)

SPI All Access Pass (affiliate link)

Want regular access to tips, techniques and advice from experts about growing your business?  Sign up here.

Building a community can be a really tough job.  People come and go for so many reasons.
Sometimes it’s because they’ve outgrown what the community can offer.  Sometimes it’s because life just happens and they need to cut back on expenses or take a break for awhile or whatever.  And sometimes people leave because they weren’t a good fit in the first place and didn’t find what they were looking for in that community.
In today’s episode I’m talking with David Masnato, the Community Experience manager for Pat Flynn’s SPI Pro community.  Earlier this year, he participated in my Quiz Creators Course and Coaching program because he was interested in learning how to use quizzes to make the SPI community member experience even better.
So I asked him if he’d share his thoughts about the Quiz Creators Course and the process we used to help him create quizzes which are already having a positive impact on the customer journey for SPI Pro members.
Listen in as David, a highly experienced community manager, shares the reasons:
<ul>
<li aria-level="1">Why both he and SPI are so intensely focused on improving customer experience</li>
<li aria-level="1">How he identified ways to use intake and exit form questions to more deeply understand what potential customers are looking for from the SPI community, before they join</li>
<li aria-level="1">How asking great questions in the form of quizzes is a highly effective way to gather data that makes it possible to identify gaps in user experience</li>
<li aria-level="1">How the Quiz Creators Course and Coach program taught him to think differently about questions and the role they can play in understanding customers needs</li>
</ul>
 
RESOURCES MENTIONED
The <a href="https://onlinebusinessliftoff.com/quiz-creators-course-plus/">Quiz Creators Course</a>
<a href="https://onlinebusinessliftoff.com/spi-pro">SPI Pro Community</a> (affiliate link)
<a href="https://onlinebusinessliftoff.com/SPI-All-Access-Pass">SPI All Access Pass</a> (affiliate link)
Want regular access to tips, techniques and advice from experts about growing your business?  <a href="https://onlinebusinessliftoff.com/newsletter/">Sign up here.</a>

This podcast is for new and emerging online business owners who are determined to do what it takes to reach their financial goals, help people along the way and learn a bunch of useful new skills. Have a love/hate relationship with the tech? We talk about that. Not sure you have what it takes to achieve success? We talk about that, too, plus how to deal with mindset challenges. Trudy Rankin, Founder of the Online Business Program, shares actionable tips that will help you really get your business growing, as well as interviews with experts and inspiring stories so that you can grow your online business with confidence.

This podcast is for new and emerging online business owners who are determined to do what it takes to reach their financial goals, help people along the way and learn a bunch of useful new skills. Have a love/hate relationship with the tech? We talk about that. Not sure you have what it takes to achieve success? We talk about that, too, plus how to deal with mindset challenges. Trudy Rankin, Founder of the Online Business Program, shares actionable tips that will help you really get your business growing, as well as interviews with experts and inspiring stories so that you can grow your online business with confidence.

Online Business Launchpad | Start An Online Business | Online Business Growth

The Online Business Launchpad podcast shares tips, techniques and stories from small business owners who have solved problems and challenges like the ones you face.  This podcast is for you if you want to increase revenue and profits without burning out so that you can have more time for yourself and your family and more choices in how you live your life.

The Online Business Launchpad podcast shares tips, techniques and stories from small business owners who have solved problems and challenges like the ones you face.  This podcast is for you if you want to increase revenue and profits without burning out so that you can have more time for yourself and your family and more choices in how you live your life.

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